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Author Andy Brophy
Learn how to make your company more efficient, increase customer value with less work and make better use of your organisation’s resources by implementing a Lean management strategy.The Financial Times Guide to Lean is a guide to the tools that are used to implement....
Release Date 2013/02 -
The Ten Principles Behind Great Customer Experiences
Author Matt Watkinson
Create a great customer experience whoever you are. Customers are powerful. They have a loud voice, a wealth of choice and their expectations are higher than ever. This book covers ten principles you can use to make real world improvements to your customers’ experie....
Release Date 2013/02 -
Author Andrew W. Savitz
HR Professional's guide to creating a strategically sustainable organizationEmployees are central to creating sustainable organizations, yet they are left on the sidelines in most sustainability initiatives along with the HR professionals who should be helping to e....
Release Date 2013/02 -
Guide to Project Management: Getting it right and achieving lasting benefit, 2nd Edition
Author Paul Roberts
A veteran project manager shares his proven approach to getting the job done right, on schedule and within budget—every time!Each year companies initiate projects in hopes of improving their bottom-lines and gaining a competitive advantage. Unfortunately, a good per....
Release Date 2013/02 -
A Project Manager's Book of Forms: A Companion to the PMBOK Guide, 5th Edition
Author Cynthia Stackpole Snyder
A compendium of ready-made forms for managing every project in line with the latest PMBOK® Guide—Fifth EditionThis valuable companion to the Project Management Institute's A Guide to the Project Management Body of Knowledge (PMBOK® Guide)—Fifth Edition presents a c....
Release Date 2013/02 -
A User's Manual to the PMBOK Guide, Fifth Edition
Author Cynthia Stackpole Snyder
The must-have manual to understand and use the latest edition of the Fifth EditionThe professional standard in the field of project management, A Guide to the Project Management Body of Knowledge (PMBOK® Guide—Fifth Edition) published by the Project Management Insti....
Release Date 2013/02 -
People Love You: The Real Secret to Delivering Legendary Customer Experiences
Author Jeb Blount
What you experience is what you remember. The more emotional the experience, the deeper it is branded into your memory. Experience has a massive impact on buying decisions. Every touch point, every time you or someone in your company engages a customer, it creates a....
Release Date 2013/02 -
Delivering Business Analytics: Practical Guidelines for Best Practice
Author Evan Stubbs
AVOID THE MISTAKES THAT OTHERS MAKE - LEARN WHAT LEADS TO BEST PRACTICE AND KICKSTART SUCCESSThis groundbreaking resource provides comprehensive coverage across all aspects of business analytics, presenting proven management guidelines to drive sustainable different....
Release Date 2013/02 -
Selecting and Implementing an LMS
Author Ingrid Guerra-Lopez , Roger Kaufman
Needs Assessment for Organizational Success links the fundamental training design technique of a needs assessment as a basis for all organizational improvement initiatives.Based on an Organizational Elements Model (OEM), authors Kaufman and Guerra-Lopez approach ful....
Release Date 2013/02 -
Q & As for the PMBOK® Guide, 5th Edition
Author Project Management Institute
This newest edition contains questions that are to the point and stress the core essentials of project management. Those who want to learn more about the profession, as well as those who want to fine-tune their development skills, will find: •A straightforward quest....
Release Date 2013/02 -
Google+ for Photographers – January 2013 Update
Author Col Brown
In June of 2011, Google unveiled its first true foray into the world of social media, Google+. The idea was not to build just another social network but instead to create something much greater—a social fabric connecting the entire Internet. After just 15 months, Go....
Release Date 2013/01 -
Filmmakers and Financing, 7th Edition
Author Louise Levison
The first, most crucial step in making a film is finding the funds to do it. Let Louise Levison, who wrote the innovative business plan for "The Blair Witch Project," show you how. This unique guide teaches you not only how to create a business plan, but also how to....
Release Date 2013/01 -
Author Gregory R. Wood , Linda Volonino , Efraim Turban
Information Technology for Management by Turban, Volonino & Wood engages students with up-to-date coverage of the most important IT trends today. Over the years, this leading IT textbook had distinguished itself with an emphasis on illustrating the use of cutti....
Release Date 2013/01 -
Managing Projects in Africa: Essentials from the Project Management Journal
Author Project Management Journal
This special issue of the Project Management Journal presents a collection of six articles on managing projects in Africa. Providing a window into the important project activity taking place there, these articles extend both the empirical and theoretical understandi....
Release Date 2013/01 -
HBR Guide to Project Management (HBR Guide Series)
Author Harvard Business Review
MEET YOUR GOALS—ON TIME AND ON BUDGET.How do you rein in the scope of your project when you’ve got a group of demanding stakeholders breathing down your neck? And map out a schedule everyone can stick to? And motivate team members who have competing demands on their....
Release Date 2013/01 -
A Guide to the Project Management Body of Knowledge (PMBOK® Guide), Fifth Edition
Author Project Management Institute
A Guide to the Project Management Body of Knowledge (PMBOK® Guide)-Fifth Edition reflects the collaboration and knowledge of working project managers and provides the fundamentals of project management as they apply to a wide range of projects. This internationally ....
Release Date 2013/01 -
The Standard for Program Management — Third Edition
Author Project Management Institute
The Standard for Program Management—Third Edition provides a detailed understanding of program management and promotes efficient and effective communication and coordination among various project management groups. Show and hide more
Release Date 2013/01 -
Author Randal Wilson
Operations managers: use project management (PM) tools and techniques to supercharge efficiency, free up resources, eliminate unnecessary meetings, and get more done faster! Long-time operations manager and PMP-certified project manager Randal Wilson shows how to ap....
Release Date 2012/12 -
Scenario-based e-Learning: Evidence-Based Guidelines for Online Workforce Learning
Author Ruth Colvin Clark
Scenario-Based Learning offers a wealth of ideas for improving critical thinking skills, problem solving, and includes suggestions for promoting opportunities for practicing scenario-based learning on the job. The book contains a wealth of kick-off alternative resea....
Release Date 2012/12 -
Author Mick Campbell , Clark A. Campbell
How to manage any project on just one piece of paperThe New One-Page Project Manager demonstrates how to efficiently and effectively communicate essential elements of a project's status. The hands of a pocket watch reveal the time of day without following every spr....
Release Date 2012/12 -
Author John R. Henry
Defined as the total process of converting a line or process from one product to another, changeover will not only help your organization improve quality and flexibility, but it will save thousands and sometimes even tens of thousands of dollars per hour.Achieving L....
Release Date 2012/12 -
Author J. David Johnson
The metaphor of dosage offers us a rich organizing principle for managers. It focuses our efforts on fundamental, pragmatic communication issues such as amount, frequency, delivery system, sequencing, interaction with other agents, and contraindications. It suggests....
Release Date 2012/12 -
Author Fergus O'Connell
Head banging against a brick wall? Nagging problem you just can’t solve?You’re not the only one.An astonishing number of intelligent people struggle to find solutions to some of the complex, varied and often frustrating problems we face in our day-to-day work. Wheth....
Release Date 2012/11 -
Anticipate: Knowing What Customers Need Before They Do
Author Jeff Tobe , Bill Thomas
Design and implement the ideal customer focusAnticipate provides business readers with a practical how-to approach for taking their customer-supplier relationship to one that is more sustainable and more mutually profitable. Much of the discussion on customer experi....
Release Date 2012/11 -
Author Kelly McDonald
Deliver a better business experience, for every kind of customerA "one-size fits all" approach to customer service is no longer viable. Businesses competing on service need to understand and cater to customers' racial, ethnic, religious, generational, and geographi....
Release Date 2012/11 -
The Agile Pocket Guide: A Quick Start to Making Your Business Agile Using Scrum and Beyond
Author Peter Saddington
A fast and easy guide to Agile/Scrum principles for any organizationThe philosophy of Agile is to collaborate as much as possible with your teams and clients to build quality products that ship early and often, while learning and re-learning as you go. The Scrum app....
Release Date 2012/11 -
Author Rebecca Duray , Howard Williams
Making IT Lean: Applying Lean Practices to the Work of IT presents Lean concepts and techniques for improving processes and eliminating waste in IT operations and IT Service Management, in a manner that is easy to understand. The authors provide a context for discus....
Release Date 2012/11 -
How Strong Is Your Firm’s Competitive Advantage?
Author Daniel Marburger
Perhaps the most confounding characteristic of the competitive marketplace is that everyone wants a piece of the action. If a firm successfully enters a new market, creates a new product, or designs new innovations for an existing product, it’s just a matter of time....
Release Date 2012/11 -
Blogging to Drive Business: Create and Maintain Valuable Customer Connections, Second Edition
Author Eric Butow , Rebecca Bollwitt
BLOGGING TO DRIVE BUSINESSUSE BLOGGING TO SUPERCHARGE SALES, CUSTOMER LOYALTY, INNOVATION, AND PROFITSBlogging can help you deepen customer loyalty, reach new customers, gain indispensable feedback, and drive more sales. This no-nonsense guide shows how to craft a ....
Release Date 2012/10 -
Project Management Absolute Beginner’s Guide, Third Edition
Author Gregory M. Horine
Succeed as a project manager, even if you’ve never run a project before! This book is the fastest way to master every project management task, from upfront budgeting and scheduling through execution, managing teams through closing projects, and learning from experie....
Release Date 2012/10