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The Universal Service Desk (USD) - Implementing, controlling and improving service delivery
Author Léon-Paul de Rouw , Brian Johnson
The Universal Service Desk (USD) – Implementing, controlling and improving service delivery defines what a USD is, why it is valuable to an organisation and how to build and implement one. It also discusses the evolution of the USD as part of integrated workplace manageme....
Release Date 2020/05 -
The Unified Theory of Profitability
Author Andrew Miller
When we discuss accelerating top line growth and maximizing profitability, we often consider hiring more people, cutting expenses, or raising prices. What we should be doing is looking at different ways to effectively utilize what we already have. Rather than hirin....
Release Date 2016/08 -
The Unashamed Guide to Virtual Management
Author Ben Bisbee , Kathy Wisniewski
Manage Virtual Teams for Maximum ResultsWorking remotely is a reality of today’s and tomorrow’s workforce. With organizations switching from a model of only on-site employees to on-site and virtual employees working globally, managers need guidance on how to addres....
Release Date 2019/10 -
Author Sean Covey , Sue Dathe-Douglass , Shawn D. Moon
“People are our most important asset.” Every company pays lip service to this platitude, but how many companies really embrace it? People are what sustain—or ruin—your brand. If your people are not excited about the company, indi....
Release Date 2015/01 -
The Truth About Leadership: The No-Fads, Heart-of-the-Matter Facts you Need to Know
Author Barry Z. Posner , James M. Kouzes
A fresh look at what it means to lead from two of the biggest names in leadershipIn these turbulent times, when the very foundations of organizations and societies are shaken, leaders need to move beyond pessimistic predictions, trendy fads, and simplistic solutions....
Release Date 2010/08 -
The Truth About Dealing with Change
Author William S. Kane
This Element is an excerpt from The Truth About Thriving in Change (9780132354622) by William S. Kane. Available in print and digital formats.Steady, confident, and enabling: mastering the new suite of leadership skills you need to transform your organization.To be ....
Release Date 2010/08 -
Author Dr. Gail Levitt
This book offers a refreshing approach that provides unique insights, examples, tools, techniques, checklists, and templates for successful collaborations.Now, more than ever before, organizations are encouraging work collaboration both in-person and remotely to increase ....
Release Date 2020/04 -
The Trouble with Homogeneous Teams
Author Martha E. Mangelsdorf
Many companies are paying increased attention to workplace diversity — issues such as how to increase diversity, how to foster sensitivity to it, and how to manage a diverse workforce. But, according to MIT Sloan School of Management professor Evan Apfelbaum,....
Release Date 2018/01 -
The Triple Focus: A New Approach to Education
Author Peter Senge , Daniel Goleman
Daniel Goleman and Peter Senge provide educators with a rationale for incorporating three core skill sets in the classroom—understanding self, other, and the larger systems within which we operate—and show why these competencies are needed to help students navigate ....
Release Date 2014/07 -
The Transparent Leader: A Business Fable of Clear and Effective Leadership Communication
Author Steve Gladis
Written as a business leadership fable, The Transparent Leader is the story of a smart emerging leader, Stephanie Marcus, as she navigates the challenging world of business. Fortunately, Steph meets Lou Donaldson, a public relations CEO near the end of his career, a....
Release Date 2009/01 -
Author Ernie Richardson , Tracey Richardson
The formula for Lean success! Toyota veterans reveal how to build continuous improvement into your company’s DNAEver since Toyota introduced the revolutionary Toyota Production System (TPS), businesses have tried to replicate Toyota’s success. Few have succeeded ov....
Release Date 2017/05 -
The Top 10 Distinctions Between Winners and Whiners
Author Keith Cameron Smith
Be a winner in your personal and professional life with this pull-no-punches guideLet's face it: to become a winner in the face of unpredictable times requires hard work and a determined mindset. Winners choose to be winners. Whiners let others control their fate. ....
Release Date 2010/12 -
Author Jacob Harold
Transform your corner of the world with strategies from a social change visionary In The Toolbox: Strategies for Crafting Social Impact, celebrated nonprofit executive Jacob Harold delivers an expert guide to doing good in the 21st century. In the book, you'll explore nine tools that have driven wo....
Release Date 2022/12 -
The Three-Box Solution Playbook
Author Vijay Govindarajan , Manish Tangri
A new, comprehensive playbook for innovation from the New York Times bestselling author of Reverse Innovation, Vijay GovindarajanIn his seminal book The Three-Box Solution, Vijay Govindarajan offered an amazingly simple and highly effective framework for leading innovatio....
Release Date 2020/05 -
Author Vijay Govindarajan
How to Innovate and ExecuteLeaders already know that innovation calls for a different set of activities, skills, methods, metrics, mind-sets, and leadership approaches. And it is well understood that creating a new business and optimizing an already existing one ar....
Release Date 2016/04 -
Author Cheryl Geoffrion , Conrad Smith , Tim Riesterer , Erik Peterson
The three conversations B2B sale pros must have with customers to control every step of long lead buying cycleThe Three Value Conversations provides the tools and methods you need to differentiate you and your solution from the competition, elevate value to the rig....
Release Date 2015/06 -
The Three New Skills Managers Need
Author Monideepa Tarafdar
As digital technologies evolve, managers and employees will need to learn three important skills: partnering with new digital “colleagues,” creating a mindful relationship with omnipresent digital technologies, and developing empathy for the varying tec....
Release Date 2016/10 -
Author Patrick M. Lencioni
In this unique and groundbreaking book, business consultant and New York Times best-selling author Patrick Lencioni turns his sights on the most important organization in our lives—the family. As a husband and the father of four young boys, Lencioni realized the di....
Release Date 2008/09 -
The Thinking Executive's Guide to Sustainability
Author Kerul Kassel
We live in an increasingly global economy in which the effects of shrunken economies, broadened communication, and widespread meteorological incidents associated with climate change are leaving virtually no one untouched. As a result, a working knowledge of con....
Release Date 2013/12 -
The Theory of the Business (Harvard Business Review Classics)
Author Peter F. Drucker
Peter F. Drucker argues that what underlies the current malaise of so many large and successful organizations worldwide is that their theory of the business no longer works. The story is a familiar one: a company that was a superstar only yesterday finds itself sta....
Release Date 2017/04 -
The Ten Golden Rules of Leadership
Author Panos Mourdoukoutas , M.A. Soupios
Skills and experience might land you a leadership position, but they don’t make you a true leader. Leadership comes from inside—and the greatest leaders first question themselves before they tackle the world around them. T....
Release Date 2014/11 -
Author April Wells
Information technologists are increasingly being made part of global teams, and are confronting the challenges of communicating across a variety of linguistic and cultural boundaries. This book helps you know what to say, what not to say, and even where to sit in m....
Release Date 2018/02 -
The Surprising Value of Obvious Insights
Author Adam M. Grant
Findings don’t have to be earth-shattering to be useful. In fact, obvious insights can help you overcome three barriers to change in your organization: resistance to new data (“But that’s not what my experience has shown”), resistance to cha....
Release Date 2019/04 -
Author Christian Muntean
This book is for anyone on the pointy part of the organizational pyramid, whatever your title is.The Successful New CEO is organized into four parts: Becoming an Executive: Leaders can only lead out of who they are. How do you become the kind of person who successfully an....
Release Date 2020/09 -
Author Perrine Farque
Proven strategies to build, nurture, and retain world-class talent in a hybrid environmentIn The Successful Hybrid Team: What the Best Hybrid Teams Know About Culture that Others Don’t (But Wish They Did), award-winning diversity and inclusion expert Perrine Farque delivers an eye-opening look into ....
Release Date 2022/09 -
The Success Equation: Untangling Skill and Luck in Business, Sports, and Investing
Author Michael Mauboussin
“Much of what we experience in life results from a combination of skill and luck.” — From the IntroductionThe trick, of course, is figuring out just how many of our successes (and failures) can be attributed to each—and how we can learn to tell the difference ahead ....
Release Date 2012/11 -
The Student Leadership Challenge, 3rd Edition
Author Barry Z. Posner , James M. Kouzes
Real-world leadership training for real-world studentsThe Student Leadership Challenge tailors one of the world’s most respected leadership models to students’ unique needs, and provides a proven pathway to success. Based on The Five Practices of Exemplary Leadersh....
Release Date 2018/03 -
The Strengths-Focused Guide to Leadership
Author Kathy Toogood , Mike Roarty
This effective guide shows you how to identify and develop the strengths of both yourself and your people, and ensure that talent is spotted and nurtured at every step. Strengths-Focused Leadership is the only step-by-step practical guide on the market to identifyin....
Release Date 2014/11 -
Author Clare Segal , Bernard Ross
The Strategy Workout has been specially developed to be clear, simple, very easy to follow and highly effective. Our unique pre-workout test will help you identify your weak and strong points and the straightforward 10-step improvement plan will show you how you ca....
Release Date 2015/12