If you serve customers in a wide area, you should have an 800, 888, 866, or 877 toll-free number. It is a good way to generate goodwill. I'm not happy when I have to pay for a call to order products. Toll-free 800 numbers can be assigned at http://www.tollfreenumber.org/.
The cost is often determined based on where the call is forwarded to—the entrepreneur's cell/home, virtual assistant, or the like.
Most long distance providers can set up a toll-free number, so check around. Visit http://www.tollfreenumber.org/low-toll-free-rates.html?referralsource=fp-signup to compare rates.
You can also visit http://www.tollfreenumber.org/products-services/ to explore various packages, including “The Business Toll Free Saver” and “The Virtual Telecenter.”
Here is some basic information from that site.
The Business Toll Free Saver
The Virtual Telecenter
Five Tips to Generate More Calls
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