Shaks Ghosh from the UK Clore Social Leadership Charity encouraged me to write this book and kept this up over the last eighteen months of its gestation. In two chapters, I needed additional expertise, so Charles Oham (Service Planning, Monitoring, Evaluating and Improving a Not for Profit Organization) and Sue Causton (Equal Opportunity, Diversity and Service User Involvement) have cowritten two chapters while Chris Durkin and Kemal Ahson helped with sections. Charles-Antoine Arnaud and Laurel Dutcher both read the whole book, making useful suggestions, while Judith Edwards, Linbert Spencer, Daniel Dumoulin, and David Tyler all checked different chapters. As ever, my wife Kate has been long-suffering and supportive; as an experienced public sector manager herself, she contributed feedback and ideas.