Day 3
DAY 3
Approximate Study Time: 1 hour and 47 minutes
Chapter 5 - 41 minutes
Chapter 6 - 60 minutes
Chapter 7 - 6 minutes
On day 3 we study the most important topic in ITIL: the service value system and the service value chain. The topics covered on this day are the guiding principles of ITIL and form the basis for the rest of the framework.
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