Approximate Study Time: 1 hour and 33 minutes
Chapter 8 - 25 minutes
Chapter 9 - 37 minutes
Chapter 10 - 31 minutes
Day 4 starts with the study of ITIL practices, which help service providers manage external stakeholders: supplier and service management processes. Then we move on to practices related to enabling support: service configuration and IT asset management practices. The day ends with continual improvement practices (an element of the service value system).
3.147.89.47