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by Abhinav Krishna Kaiser
Become ITIL® 4 Foundation Certified in 7 Days: Understand and Prepare for the ITIL Foundation Exam with Real-life Examples
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Front Matter
Day 1
1. Introduction to the New ITIL
2. Brief Overview of DevOps
Day 2
3. ITIL 101: Concepts and Core Foundation
4. Holistic Approach to Service Management: Four Dimensions
Day 3
5. Value Creation with Service Value System
6. Influencing Through Guiding Principles
7. ITIL’s Management of Practices
Day 4
8. Practices to Manage Stakeholders
9. Practices to Enable Service Support
10. Continual Improvement
Day 5
11. Practices to Manage Operations
Day 6
12. Practices to Manage Changes
13. Practices to Manage Releases
Day 7
14. The Service Desk
15. Tips and Tricks for Taking the ITIL Exam
Back Matter
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Front Matter
Book cover of Become ITIL® 4 Foundation Certified in 7 Days
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