Acknowledgments

While many people at the Institute for Operational Excellence contributed their time and efforts to developing the concepts and writing for this book, the project team spent many long hours creating and refining this material. The Institute would like to recognize and thank James Marrese and Kirk Bolton for making this book possible.

Many other people supported the project team in their endeavors. The Institute would like to recognize and thank Elizabeth Duggan and Jennifer Krider for their hard work and tireless dedication.