Endnotes
1. Ken first wrote about catching people doing things right in The One Minute Manager®, coauthored with Spencer Johnson (New York: William Morrow, 1982 and 2003).
2. Kevin Freiberg and Jackie Freiberg, Nuts! Southwest Airlines’ Crazy Recipe for Business and Personal Success (New York: Random House/ Broadway Books, 1998).
3. John Elkington uses the phrase “triple bottom line accounting” in his 1998 book Cannibals with Forks. Elkington’s use of the phrase includes environmental and social responsibility measures in accounting reports. Our use of the phrase “triple bottom line” has a different focus: success with customers, employees, and investors.
4. Jörg Eigendorf, “Dalai Lama—‘I am a supporter of globalization,’” Welt Online, 16 July 2009, http://www.welt.de/international/article4133061/Dalai-Lama-I-am-a-supporter-of-globalization.html (29 July 2010).
5. Ken first heard this dream from John Naisbitt and Patricia Aburdeene in their book Reinventing the Corporation. The concept of “The Fortunate 500” was the main theme of Managing By Values (San Francisco: BerrettKoehler, 1997), a book Ken coauthored with Michael O’Connor. Michael even started a Fortunate 500 Foundation Consultancy Service as part of the Center for Managing By Values.
6. Ken Blanchard and Sheldon Bowles, Raving Fans: A Revolutionary Approach to Customer Service (New York: William Morrow, 1993).
7. Jesse Stoner and Drea Zigarmi, “From Vision to Reality” (Escondido, CA: The Ken Blanchard Companies, 1993). The elements of a compelling vision were also described by Stoner in “Realizing Your Vision” (Provo, UT: Executive Excellence, 1990).
8. For a wonderful discussion about why making money should not be the only real reason for being in business, see Matt Hayes and Jeff Stevens, The Heart of Business (Bloomington, IN: Authorhouse, 2005).
9. Ken Blanchard and Michael O’Connor, Managing by Values (San Francisco: Berrett-Koehler, 1997).
10. Jim Collins, Good to Great: Why Some Companies Make the Leap—And Others Don’t (New York: Harper Collins, 2001).
11. Don M. Frick, Robert K. Greenleaf: A Life of Servant Leadership (San Francisco: Berrett-Koehler, 2004).
12. Garry Ridge and Ken coauthored Helping People Win at Work: A Business Philosophy called “Don’t Mark My Paper, Help Me Get an A” (Upper Saddle River, New Jersey: FT Press, 2009).
13. Two of Patrick Lencioni’s most popular books are The Five Temptations of a CEO (San Francisco: Jossey-Bass, 1998) and The Five Dysfunctions of a Team (San Francisco: Jossey-Bass, 2002).
14. Max De Pree, Leadership is an Art (New York: Doubleday, 2004).
15. Wayne Dyer’s original best-selling book was Your Erroneous Zones (New York: Funk & Wagnalls, 1976). Since then he has written more than thirty books on self-development including Excuses Begone!
16. Ken Blanchard and Don Shula, Everyone’s a Coach (Grand Rapids, MI: Zondervan, 1995).
17. Henry Drummond, The Greatest Thing in the World, Laws of Leadership Series, Volume IV (Mechanicsburg, PA: Executive Books, 2007).
18. Norman Vincent Peale, The Power of Positive Thinking (New York: Fireside, 1952).
19. Ken Blanchard and Norman Vincent Peale, The Power of Ethical Management (New York: William Morrow, 1988).
20. Fred Smith, You and Your Network (Mechanicsburg, PA: Executive Books, 1998).
21. Richard Nelson Bolles, in the Appendix of his classic book What Color Is Your Parachute, talks about “making the world a better place for having been here” when helping readers write a personal mission statement. (Berkeley, CA: Ten Speed Press, 2009).
22. Ken learned this saying from Rick Tate, former Consulting Partner with The Ken Blanchard Companies.
23. Robert Greenleaf, The International Journal of Servant-Leadership vol.1:number 1 (Spokane, WA: 2006).
24. Robert Greenleaf, Servant Leadership: A Journey Into the Nature of Legitimate Power and Greatness, 25th Anniversary Edition (New Jersey: Paulist Press, 2002).
25. To view the LUV Relationships video, please visit www.leadwithluv.com
26. Ken Blanchard et.al, Leading at a Higher Level, Revised and Expanded Edition (Upper Saddle River, New Jersey: FT Press, 2009).