Essay Authors
Kevin Behr
Kevin Behr is the founder of the Information Technology Process Institute (ITPI) and the CTO of the CIO Practice at Assemblage Pointe, which helps senior business executives transform IT organizations from chaos to business effectiveness. He has held the post of CTO and CIO at companies ranging from public corporations to technology startups. He is the author of six IT management books, including the popular The Visible Ops Handbook, which he coauthored with Gene Kim and George Spafford, and The Definitive Guide to IT Management for the Adaptive Enterprise, published by Hewlett-Packard.
Betsey S. Cox-Buteau
Betsey Cox-Buteau is a career educator whose interest is in educational system process continuity and the integration of assessment data into decision-making. Betsey is a school administrator and education consultant who works with struggling schools to improve test scores through data collection, improving processes, and providing high quality professional development.
Sally Cunningham is SEI Counsel, the Deputy Director of Program Development and Transition, and the Business Development Director for the Software Engineering Institute at Carnegie Mellon University. She is responsible for leading SEI’s partner and member networks as well as delivery of all SEI courses and certifications worldwide. She is a licensed attorney in the Commonwealth of Pennsylvania, a member of the National Contract Management Association, and a Certified Professional Contracts Manager.
Kieran Doyle
Kieran is a SCAMPI Lead Appraiser based in the United Kingdom and has extensive experience in systems and software engineering, service management, project management, and quality management, covering commercial and defense sectors and encompassing all lifecycle elements from requirements capture through to delivery and operations.
Suzanne Garcia-Miller
SuZ Garcia-Miller is a senior member of the technical staff in the Research, Technology, and System Solutions program at Carnegie Mellon University’s Software Engineering Institute. Her research spans organizational issues in systems of systems settings and organizations adopting new architectural practices. Before RTSS, she researched technology transition and process improvement, particularly development and implementation of CMM types of models, and coauthored CMMI Survival Guide: Just Enough Process Improvement.
Hillel Glazer
Hillel has been working in process improvement since his first job out of college. He is a CMMI High Maturity Lead Appraiser and CMMI Instructor working with agile teams, as well as an SEI Visiting Scientist. Hillel is the lead author on the SEI’s first-ever official publication addressing agile development. His diverse experience base, which includes aerospace/defense and systems engineering, large and small consulting practices, federal agencies, dot-com operations, and financial systems support, is probably what gave him the necessary perspective to pioneer how to bring CMMI and Agile together as far back as his 2001 CrossTalk article highlighting the compatibilities of (then) CMM and XP.
Robert K. Green
Robert K. Green is a member of National Government Services’ IT Governance Team, which is responsible for the management of corporate IT processes. Robert serves as the coordinator for earned value management on one of the company’s major contracts and coordinates the work of National Government Services’ Technical Review Board.
Gene Kim
Gene Kim is the CTO and cofounder of Tripwire, Inc. In 2004, he cowrote The Visible Ops Handbook, codifying how to successfully transform IT organizations “from good to great.” In 2008, he coauthored Visible Ops Security, a handbook describing how to link IT security and operational objectives in four practical steps by integrating security controls into IT operational, software development, and project management processes. Gene is a certified IS auditor, and is part of the Institute of Internal Auditors GAIT task force that developed and published the GAIT Principles and Methodology in January of 2007, designed to help management appropriately scope the IT portions of SOX-404. In 2007, Computerworld added Gene to the “40 Innovative IT People to Watch, Under the Age of 40” list. Gene was also given the Outstanding Alumnus Award by the Department of Computer Sciences at Purdue University for achievement and leadership in the profession.
Angela Marks
Angela Marks, manager of IT Governance, National Government Services (NGS), is a key member of the NGS SCAMPI appraisal team, which was instrumental in NGS’s CMMI-DEV Level III achievement. As the leader of the Engineering Process Group, Angela’s team is responsible for IT Process Definition, Organizational Training, and ensuring that NGS Information Technology departments achieve success through continual process improvement.
Barbara Neeb-Bruckner has worked for more than ten years in project lead, senior consultant, and CMMI specialist roles in different industries, including telco, airline, finance and in different countries—Germany, China, Denmark, and Switzerland. As well as having degrees in mathematics and sustainable tourism management, she has also trained in organizational development and corporate social responsibility.
Brad Nelson
Brad Nelson is an engineer with the Department of Defense (DoD) Office of the Deputy Under Secretary of Defense for Industrial Policy (ODUSD (IP)), serving as an Industrial Base Analyst for C4, Information Technology, and Contract Services. Brad has over twenty-six years experience in systems engineering and technical leadership as a manager, project manager, headquarters program manager, and network systems engineer in the government, military, and private sectors. Prior to joining ODUSD (IP) in late 2006, Brad was a civilian employee of the U.S. Army, where he held a variety of IT positions, including Chief Systems Engineer for the Program Executive Officer for Enterprise Information Systems (PEO EIS.) Previously, he has held engineering and management positions with WorldCom, the Department of Energy, and the Environmental Protection Agency. He also served on active duty with the U.S. Navy as a submariner and retired from reserve duty as a captain.
Mike Phillips
Mike Phillips is the Program Manager for CMMI at the Software Engineering Institute (SEI), a position created to lead the Capability Maturity Model Integration (CMMI) project for the SEI. He has coauthored CMMI-ACQ: Guidelines for Improving the Acquisition of Products and Services. He was previously responsible for Transition Enabling activities at the SEI. Prior to his retirement as a colonel from the Air Force, he was the program manager of the $36 billion development program for the B-2 stealth bomber in the B-2 System Program Office at Wright-Patterson AFB, OH.
Wilson is Director of Engineering within the Northrop Grumman Information Systems Sector’s Defense Systems Division(DSD). He has over forty-two years of experience in designing, implementing, and managing large programs. Hal is the vice chairman of the NDIA Systems Engineering Division and is the industry colead of the Government/Industry NDIA Working Group analyzing Systemic Root Causes of Acquisition Problems. Hal is a charter member of the Capability Maturity Model Integration (CMMI) Steering Group and a member of the author teams for CMMI-AM and CMMI-Architecture, and coauthor of Understanding and Leveraging a Supplier’s CMMI Efforts: A Guidebook for Acquirers.