Endpapers

Process Areas by Process Area Category

Service Establishment and Delivery

Incident Resolution and Prevention (IRP)

Service Delivery (SD)

Service System Development (SSD)

Service System Transition (SST)

Strategic Service Management (STSM)

Project Management

Capacity and Availability Management (CAM)

Integrated Project Management (IPM)

Project Monitoring and Control (PMC)

Project Planning (PP)

Quantitative Project Management (QPM)

Requirements Management (REQM)

Risk Management (RSKM)

Supplier Agreement Management (SAM)

Service Continuity (SCON)

Process Management

Organizational Innovation and Deployment (OID)

Organizational Process Definition (OPD)

Organizational Process Focus (OPF)

Organizational Process Performance (OPP)

Organizational Training (OT)

Support

Causal Analysis and Resolution (CAR)

Configuration Management (CM)

Decision Analysis and Resolution (DAR)

Measurement and Analysis (MA)

Process and Product Quality Assurance (PPQA)

Generic Goals and Generic Practices

GG 1: Achieve Specific Goals

GP 1.1: Perform Specific Practices

GG 2: Institutionalize a Managed Process

GP 2.1: Establish an Organizational Policy

GP 2.2: Plan the Process

GP 2.3: Provide Resources

GP 2.4: Assign Responsibility

GP 2.5: Train People

GP 2.6: Manage Configurations

GP 2.7: Identify and Involve Relevant Stakeholders

GP 2.8: Monitor and Control the Process

GP 2.9: Objectively Evaluate Adherence

GP 2.10: Review Status with Higher Level Management

GG 3: Institutionalize a Defined Process

GP 3.1: Establish a Defined Process

GP 3.2: Collect Improvement Information

GG 4: Institutionalize a Quantitatively Managed Process

GP 4.1: Establish Quantitative Objectives for the Process

GP 4.2: Stabilize Subprocess Performance

GG 5: Institutionalize an Optimizing Process

GP 5.1: Ensure Continuous Process Improvement

GP 5.2: Correct Root Causes of Problems

Process Areas by Maturity Level

Maturity Level 2

Configuration Management (CM)

Measurement and Analysis (MA)

Project Monitoring and Control (PMC)

Project Planning (PP)

Process and Product Quality Assurance (PPQA)

Requirements Management (REQM)

Service Delivery (SD)

Supplier Agreement Management (SAM)

Maturity Level 3

Capacity and Availability Management (CAM)

Decision Analysis and Resolution (DAR)

Integrated Project Management (IPM)

Incident Resolution and Prevention (IRP)

Organizational Process Definition (OPD)

Organizational Process Focus (OPF)

Organizational Training (OT)

Risk Management (RSKM)

Service Continuity (SCON)

Service System Development (SSD)

Service System Transition (SST)

Strategic Service Management (STSM)

Maturity Level 4

Organizational Process Performance (OPP)

Quantitative Project Management (QPM)

Maturity Level 5

Causal Analysis and Resolution (CAR)

Organizational Innovation and Deployment (OID)

Generic Goals and Generic Practices

GG 1: Achieve Specific Goals

GP 1.1: Perform Specific Practices

GG 2: Institutionalize a Managed Process

GP 2.1: Establish an Organizational Policy

GP 2.2: Plan the Process

GP 2.3: Provide Resources

GP 2.4: Assign Responsibility

GP 2.5: Train People

GP 2.6: Manage Configurations

GP 2.7: Identify and Involve Relevant Stakeholders

GP 2.8: Monitor and Control the Process

GP 2.9: Objectively Evaluate Adherence

GP 2.10: Review Status with Higher Level Management

GG 3: Institutionalize a Defined Process

GP 3.1: Establish a Defined Process

GP 3.2: Collect Improvement Information

GG 4: Institutionalize a Quantitatively Managed Process

GP 4.1: Establish Quantitative Objectives for the Process

GP 4.2: Stabilize Subprocess Performance

GG 5: Institutionalize an Optimizing Process

GP 5.1: Ensure Continuous Process Improvement

GP 5.2: Correct Root Causes of Problems