Acknowledgements

We would like to express our gratitude to Professor L. S. Ganesh, Department of Management Studies, Indian Institute of Technology, Madras for his constant help and guidance. Designing courses with him on Professional Development Workshop for MBA students and Soft Skills Workshop for B. Tech students enabled us to identify the content of this book and fine-tune it. We also want to express our deep sense of appreciation for Vivekananda College, Chennai – our alma mater – for giving us an opportunity to deliver some of this content to undergraduate students. We are also grateful to Mr. H. R. Mohan and Dr. Vikas Singh for providing such excellent forewords. We would also like to acknowledge Mr. Laxmi Pillai for the hard work he has put in to create the excellent illustrations.

We would like to thank Ms. Sanhita Sinha, Assistant Development Editor, Ms. Shambhavi Thakur, Senior Development Editor and Mr. Sudipto Roy, Associate Production Editor from Pearson Education for their very thorough help in copy editing, providing valuable editorial comments and for taking care of all the production-related work. Last but not the least, we would like to thank our families for their patience while we devoted several long hours on realizing this book.