Contents

Forewords

Preface

Acknowledgements

About the Authors

Part I Getting that job…

1 Selection Process for a Job

2 Preparing Your Résumé

3 Preliminary Aptitude Tests

4 Group Discussions

5 Job Interviews

Part II Things that you should know before you start your career…

6 Vision

7 Time Management

8 Work Hard, Work Smart

9 Professionalism

Part III Communication basics…

10 Communication in the Workplace

11 Spoken Communication

12 Body Language

13 Listening

Part IV Winning attitude equals successful career…

14 Lifelong Learning

15 Diversity Awareness

16 Teamwork

17 Emotional Intelligence

18 Performance Expectations Management

19 Understanding Cultural Issues

Part V Etiquette at workplace…

20 How to Conduct Effective Meetings

21 Phone Communication

22 Email

23 English Language Skills

24 Some Final Words

Index

Online resource

An exhaustive array of end-of-chapter exercises is given online. It is available at www.pearsoned.co.in/gopalaswamyramesh