References

Introduction to the 2nd Edition

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Holt-Lunstad, J., T. Robles, and D. Sbarra. 2017. “Advancing Social Connection as a Public Health Priority in the United States.” American Psychologist, September 1. academic.oup.com/ppar/article/27/4/127/4782506.

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Chapter 1

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Chapter 2

Amabile, T., and S. Kramer. 2011. The Progress Principle: Using Small Wins to Ignite Joy, Engagement, and Creativity at Work. Boston: Harvard Business Review Press.

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Chapter 3

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Chapter 4

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Twenge, J.M., K.R. Catanes, and R.F. Baumeister. 2002. “Social Exclusion Causes Self-Defeating Behavior.” Journal of Personality and Social Psychology 83:606–615.

Twenge, J.M., R.F. Baumeister, D.M. Tice, and T.S. Stucke. 2001. “If You Can’t Join Them, Beat Them: Effects of Social Exclusion on Aggressive Behavior.” Journal of Personality and Social Psychology 81:1058–1069.

U.S. Census Bureau. 2019. “One-Person Households on the Rise.” Census.gov, November 19. census.gov/library/visualizations/2019/comm/one-person-households.html.

Utsey, S., N. Giesbrecht, J. Hook, and P. Stanard. 2008. “Cultural, Sociofamilial, and Psychological Resources that Inhibit Psychological Distress in African Americans Exposed to Stressful Life Events and Race-Related Stress.” Journal of Counseling Psychology 55(1): 49–62.

Valliant, G.E. 2012. Triumphs of Experience: The Men of the Harvard Grant Study. Cambridge, MA: Belknap Press of Harvard University Press.

Vespa, J., J.M. Lewis, and R.M. Kreider. 2013. “America’s Families Living Arrangements: 2012.” United States Census Bureau, August. census.gov/prod/2013pubs/p20-570.pdf.

Wahlquist, C. 2018. “Loneliness Minister’ Proposed to Tackle Australian Social Isolation.” The Guardian, October 18. theguardian.com/society/2018/oct/19/loneliness-minister-proposed-to-tackle-australian-social-isolation.

Whiting, K. 2018. “Postal Workers in France Are Helping Elderly People Fight Loneliness.” World Economic Forum, November 29. weforum.org/agenda/2018/11/postal-workers-in-france-are-helping-look-after-elderly-people.

Willis Towers Watson. 2020. “Employers Take Aim at Expected Higher Levels of Employee Stress and Anxiety, Willis Towers Watson Survey Finds.” Press Release, April 27. willistowerswatson.com/en-US/News/2020/04/employers-take-aim-at-expected-higher-levels-of-employee-stress-and-anxiety-wtw-survey-finds.

Wilson, E.O. 2012. The Social Conquest of Earth. New York: Liveright.

Wong, W.L. 2019. “Trending: The Loneliness Issue.” Challenge, April 16. psd.gov.sg/challenge/ideas/trends/trending-the-loneliness-issue.

Woolf, S.H., and L. Aron, eds. 2014. U.S. Health in International Perspective: Shorter Lives, Poorer Health. Washington, DC: The National Academies Press.

Zachary, S. 2018. “All the Lonely People and Dear Evan Hansen.” Theater Mania, March 1. theatermania.com/broadway/reviews/all-the-lonely-people-and-dear-evan-hansen-_84285.html.

Chapter 5

Amabile, T., and S. Kramer. 2011. The Progress Principle: Using Small Wins to Ignite Joy, Engagement, and Creativity at Work. Boston: Harvard Business Review Press.

Brooks, D. 2011. The Social Animal: The Hidden Sources of Love, Character and Achievement. New York: Random House.

Bryant, A. 2011. “Google’s Quest to Build a Better Boss.” New York Times, March 12. nytimes.com/2011/03/13/business/13hire.html.

Clarridge, C. 2020. “Costco to Require Masks for Shoppers to Protect Against Coronavirus.” Seattle Times, April 30. seattletimes.com/seattle-news/health/costco-to-require-masks-for-shoppers-starting-monday.

Clifton, J., and J. Harter. 2019. It’s the Manager: Gallup Find the Quality of Managers and Team Leaders Is the Single Biggest Factor in Your Organization’s Long-Term Success. New York: Gallup Press.

CLC (Corporate Leadership Council). 2004. Driving Performance and Retention Through Employee Engagement. Washington, DC: Corporate Executive Board.

Costco. 2020. “Updates and Coronavirus Response.” costco.com/covid-updates.html

Csikszentmihalyi, M. 1990. Flow: The Psychology of Optimal Experience. New York: Harper & Row.

de Geus, A. 1997. “The Living Company.” Harvard Business Review, March-April, 51–59.

Duhigg, C. 2016. “What Google Learned from Its Quest to Build the Perfect Team.” New York Times, February 25. nytimes.com/2016/02/28/magazine/what-google-learned-from-its-quest-to-build-the-perfect-team.html.

Ferrie, J., ed. 2004. “Work Stress and Health: the Whitehall II Study.” London: Public and Commercial Services Union. ucl.ac.uk/whitehallII/pdf/Whitehallbooklet_1_.pdf.

Fleming, J.H., C. Coffman, and J.K. Harter. 2005. “Manage Your Human Sigma.” Harvard Business Review, July-August.

Frankl, V. 1984. Man’s Search for Meaning: An Introduction to Logotherapy. New York: Simon & Schuster.

Gallup. 2017. “State of the American Workplace.” gallup.com/workplace/238085/state-american-workplace-report-2017.aspx.

Gibbons, J. 2007. “Finding a Definition of Employee Engagement.” The Conference Board Executive Action Series, June.

Hall, T. 2015. “Three Ways to Promote Psychological Safety in Your Team.” ConnectionCulture.com, September 12. connectionculture.com/post/3-ways-to-promote-psychological-safety-in-your-team.

Harrell, M., and L. Barbato. 2018. “Great Managers Still Matter: The Evolution of Google’s Project Oxygen.” re:Work, February 27. rework.withgoogle.com/blog/the-evolution-of-project-oxygen.

Harter, J.K., F.L. Schmidt, J.W. Asplund, E.A. Killham, and S. Agrawal. 2010. “Causal Impact of Employee Work Perceptions on the Bottom Line of Organizations.” Perspectives on Psychological Science 5(4): 378–389.

Hay Group. 2010. “Creating High Performing Organizations: Being an Employer of Choice.” Hay Group. docplayer.net/21618378-Creating-high-performing-organizations-being-an-employer-of-choice.html.

Heath, C., and D. Heath. 2010. Made to Stick: How to Change Things When Change Is Hard. New York: Crown.

Hewitt Associates. 2004. “Research Brief: Employee Engagement Higher at Double-Digit Growth Companies.” Hewitt Associates, May. mckpeople.com.au/SiteMedia/w3svc161/Uploads/Documents/016fc140-895a-41bf-90df-9ddb28f4bdab.pdf.

Idris, M.A., M.F. Dollard, and M.R. Tuckey. 2015. “Psychosocial Safety Climate as a Management Tool for Employee Engagement and Performance: A Multilevel Analysis.” International Journal of Stress Management (22)2: 183–206. psycnet.apa.org/doiLanding?doi=10.1037%2Fa0038986.

Jelinek, C. 2017. Telephone call with the author on November 6.

Kaufman, J., R. Markey, S. Dey Burton, and D. Azzarello. 2013. “Who’s Responsible for Employee Engagement?” Bain & Company, December 11. bain.com/publications/articles/whos-responsible-for-employee-engagement.aspx.

Kiel, F. 2013. “Psychopaths in the C-Suite: Fred Kiel at TEDxBGI.” TEDx Talks, video, February 4, 2013. youtube.com/watch?reload=9&v=vqBPZR63vfA.

Kiel, F. 2015. Return on Character: The Real Reason Leaders and Their Companies Win. Boston: Harvard Business Review Press.

Martin, R. 2007. The Opposable Mind: How Successful Leaders Win Through Integrative Thinking. Boston: Harvard Business School Publishing.

Ozcelik, H., and S.G. Barsade. 2018. “No Employee and Island.” Academy of Management Journal 61(6). journals.aom.org/doi/abs/10.5465/amj.2015.1066.

Pfeffer, J. 2018. Dying for Paycheck: How Modern Management Harms Employee Health and Company Management—and What We Can Do About It. New York: Harper Collins.

re:Work. 2016. “Guide: Understand Team Effectiveness.” re:Work with Google, August 13. rework.withgoogle.com/guides/understanding-team-effectiveness/steps/introduction.

Rugg, J.E. 2018. “The Connection Value Chain: Impact of Connection Culture and Employee Motivation on Perceived Team Performance.” PhD dissertation, Biola University.

Ryan, R., and E. Deci. 2001. “On Happiness and Human Potentials: A Review of Research on Hedonic and Eudaimonic Well-Being.” Annual Review of Psychology 52:141–166.

Sherman, G.D., J.J. Lee, A.J.C. Cuddy, J. Renshon, C. Oveis, J.J. Gross, and J.S. Lerner. 2012. “Leadership Is Associated With Lower Levels of Stress.” Proceedings of the National Academy of Sciences of the United States of America 109(44): 17903–17907.

Sinegal, J. 2017. Emails and telephone calls with the author from June 28, 2017 through November 3, 2017.

Stallard, M.L. 2007. Fired Up or Burned Out: How to Reignite Your Team’s Passion, Creativity, and Productivity. Nashville, TN: Thomas Nelson.

Stallard, M.L. 2020. “America’s Loneliness Epidemic: A Hidden Systemic Risk to Organizations.” ATD Insights, February 26. td.org/insights/americas-loneliness-epidemic-a-hidden-systemic-risk-to-organizations.

Temkin Group. 2013. “Employee Engagement Benchmark Study 2013.” Temkin Group Research, January. temkingroup.com/research-reports/employee-engagement-benchmark-study-2013.

Valet, V. 2019. “America’s Best Employers 2019.” Forbes, April 17. forbes.com/sites/vickyvalet/2019/04/17/americas-best-employers-2019/#57fcbafb7c23.

Weber, B. 2019. Conversations with the author.

Zimmerman, A. 2004. “Costco’s Dilemma: Be Kind to Its Workers, or to Wall Street?” Wall Street Journal, March 26. wsj.com/articles/SB108025917854365904.

Chapter 6

APA (American Psychological Association). 2010. “Stress in America: Stress and Gender.” Press release, November 9. apa.org/news/press/releases/stress/2010/gender-stress.pdf.

Behar, H. 2009. “Starbucks: It’s Not About the Coffee.” Interview by M.L. Stallard. BrightTalk, March 27. brighttalk.com/webcast/89/2408.

Behar, H., and J. Goldstein. 2007. It’s Not About the Coffee: Lessons on Putting People First from a Life at Starbucks. New York: Portfolio.

Chapman, G., and P. White. 2011. The 5 Languages of Appreciation in the Workplace: Empowering Organizations by Encouraging People. Chicago: Northfield Publishing.

Derrick, S., and K. Wooley. 2009. Meetings with Scott Derrick and Kitty Wooley of 13L.

Dorsey, D. 2000. “Positive Deviant.” Fast Company, November 30. fastcompany.com/42075/positive-deviant.

Duhigg, C. 2016. “What Google Learned from Its Quest to Build the Perfect Team.” New York Times, February 25. nytimes.com/2016/02/28/magazine/what-google-learned-from-its-quest-to-build-the-perfect-team.html.

Dutton, J. 2003. Energize Your Workplace: How to Create and Sustain High Quality Connections at Work. San Francisco: Jossey-Bass.

Flash Mentoring. n.d. “What Is Flash Mentoring?” www.flashmentoring.com.

Fredrickson, B. 2009. Positivity: Top-Notch Research Reveals 3-to-1 Ratio That Will Change Your Life. New York: Three Rivers Press.

Fredrickson, B. 2013. “Your Phone vs. Your Heart.” New York Times, March 24. nytimes.com/2013/03/24/opinion/sunday/your-phone-vs-your-heart.html.

Fredrickson, B., and T. Joiner. 2002. “Positive Emotions Trigger Upward Spirals Toward Emotional Well-Being.” Psychological Science 13(2). unc.edu/peplab/_publications/Fredrickson_Joiner_2002.pdf.

Fredrickson, B., K.M. Grewen, K.A. Coffey, S.B. Algoe, A.M. Firestine, J.M.G. Arevalo, J. Ma, and S.W. Cole. 2013. “A Functional Genomic Perspective on Human Well-Being.” Proceedings of the National Academy of Sciences 110(33): 13684–13689.

Goldsmith, M. 2007. What Got You Here Won’t Get You There: How Successful People Become Even More Successful! New York: Hyperion.

Goleman, D. 2006. Social Intelligence: The New Science of Human Relationships. New York: Random House.

Google. 2009. Meetings with executives at Google’s Googleplex headquarters in Mountain View, CA, on July 28.

Gottman, J. 1994. Why Marriages Succeed or Fail. New York: Simon & Schuster.

Grant, A. 2020. “Yes, Even Introverts Can Be Lonely Right Now.” New York Times, April 16. nytimes.com/2020/04/16/smarter-living/coronavirus-introverts-lonely.html.

Hardin, A.E. 2018. “Getting Acquainted: How Knowing About Colleague’s Personal Lives Impacts Workplace Interactions.” Academy of Management Journal, July 9. journals.aom.org/doi/abs/10.5465/AMBPP.2018.14989abstract.

Harris, I. 2015. “WOW Stories: How Ritz-Carlton Brings Its Stories to Life.” Gatehouse, April 27. gatehouse.co.uk/wow-stories-how-ritz-carlton-brings-its-values-to-life.

Hsieh, T. 2010. Conversation with Tony Hsieh, Zappo’s CEO, in a meeting with the author on September 15.

Morris, J. 2020. Meeting and correspondence with author.

Pennebaker, J. 1997. Opening Up: The Healing Power of Expressing Emotions. New York: Guilford Press.

Pfeffer, J., and R. Sutton. 2000. The Knowing-Doing Gap: How Smart Companies Turn Knowledge into Action. Cambridge, MA: Belknap Press of Harvard University Press.

Soames, M. 1999. Speaking for Themselves: The Private Letters of Sir Winston and Lady Churchill. Black Swan. Quoted in Lee, N., and S. Lee. 2000. The Marriage Book. London: Alpha International.

Southwest Airlines. n.d. “Culture.” careers.southwestair.com/culture.

Spiegelman, P. 2012. Smile Guide: Employee Perspectives on Culture, Loyalty, and Profit. Dallas: Brown Books.

Stallard, M.L. 2007. Fired Up or Burned Out: How to Reignite Your Team’s Passion, Creativity, and Productivity. Nashville, TN: Thomas Nelson.

Stallard, M.L. 2010. “Has Jim Goodnight Cracked the Code on Corporate Culture?” Michael Lee Stallard blog, June 18. michaelleestallard.com/has-jim-goodnight-cracked-the-code-of-corporate-culture.

Stallard, M.L., and K.P. Stallard. 2015. “Creating a Culture That Connects.” AMA Quarterly, Summer: 38–41.

Sutton, R. 2007. The No Asshole Rule: Building a Civilized Workplace and Surviving One That Isn’t. New York: Warner Business Books.

Utsey, S., N. Giesbrecht, J. Hook, and P. Stanard. 2008. “Cultural, Sociofamilial, and Psychological Resources that Inhibit Psychological Distress in African Americans Exposed to Stressful Life Events and Race-Related Stress.” Journal of Counseling Psychology 55(1): 49–62.

Chapter 7

Baldwin, R. 2019. The Globotics Upheaval: Globalization, Robotics and the Future of Work. New York: Oxford University Press.

Berger, S. 2017. “Side Hustle Nation: Millennials Are Making Major Money with Side Gigs.” Bankrate.com, July 12. bankrate.com/personal-finance/smart-money/side-hustles-survey.

Bloom, N., and J. Liang, J. Roberts, Z.J. Ying. 2015. “Does Working From Home Work? Evidence From a Chinese Experiment.” Quarterly Journal of Economics 130(1): 165–218. ideas.repec.org/a/oup/qjecon/v130y2015i1p165-218.html.

BLS (Bureau of Labor Statistics). 2019. “29 Percent of Wage and Salary Workers Could Work at Home in Their Primary Job in 2017–18.” TED: The Economics Daily, BLS, September 30. bls.gov/opub/ted/2019/29-percent-of-wage-and-salary-workers-could-work-at-home-in-their-primary-job-in-2017-18.htm

Brenan, M. 2020. “U.S. Workers Discovering Affinity for Remote Work.” Gallup, April 3. news.gallup.com/poll/306695/workers-discovering-affinity-remote-work.aspx.

Christakis, N. 2019. “How AI Will Rewire Us.” The Atlantic, April. theatlantic.com/magazine/archive/2019/04/robots-human-relationships/583204.

Coutu, D. 2004. “Putting Leaders on the Couch.” Harvard Business Review, January. hbr.org/2004/01/putting-leaders-on-the-couch.

Crockett, Z. 2018. “The Most Lucrative Side Hustles.” TheHustle.com, October 13. thehustle.co/the-highest-and-lowest-paying-side-hustles.

Dignan, L. 2020. “CFOs Looking to Make Remote Work, Telecommuting More Permanent Following COVID-19, Says Gartner Survey.” ZD Net, April 6. zdnet.com/article/cfos-looking-to-make-remote-work-telecommuting-more-permanent-following-covid-19-says-gartner-survey.

Gallup. 2017. “State of the American Workplace.” gallup.com/workplace/238085/state-american-workplace-report-2017.aspx.

George, D.T. 2013. Untangling the Mind: Why We Behave the Way We Do. New York: HarperOne.

George, D.T. 2019. Conversations and emails to author.

Global Workplace Analytics. 2019. “Latest Telecommuting/Mobile Work/Remote Work Statistics.” globalworkplaceanalytics.com/telecommuting-statistics.

Hickman, A., and J. Robison. 2020. “Is Working Remotely Effective? Gallup Research Says Yes.” Gallup, January 24. gallup.com/workplace/283985/working-remotely-effective-gallup-research-says-yes.aspx.

Jones, S. 2017. Finding Heart in Art: A Surgeon’s Renaissance Approach to Healing Modern Medical Burnout. Charleston, SC: Advantage.

Lancer, D. 2018. “Beware of the Malevolent Dark Triad.” Psychology Today, December 10. psychologytoday.com/us/blog/toxic-relationships/201812/beware-the-malevolent-dark-triad.

Lieberman, D., and M. Long. 2018. The Molecule of More: How a Single Chemical in Your Brain Drives Love, Sex, and Creativity—and Will Determine the Fate of the Human Race. Dallas, TX: BenBella Books.

LinkedIn Learning. 2019. “Workplace Learning Report: Why 2019 Is the Breakout Year for the Talent Developer.” learning.linkedin.com/content/dam/me/business/en-us/amp/learning-solutions/images/workplace-learning-report-2019/pdf/workplace-learning-report-2019.pdf.

Lustig, R. 2017. The Hacking of the American Mind: Inside the Sugar-Coated Plot to Confuse Pleasure With Happiness. New York: Penguin Random House.

Maslach, C., and M.P. Leiter. 2016. “Understanding the Burnout Experience: Recent Research and Its Implications for Psychiatry.” World Psychiatry 15(2): 103–111. ncbi.nlm.nih.gov/pmc/articles/PMC4911781.

Pfeffer, J., and R. Sutton. 2000. The Knowing-Doing Gap: How Smart Companies Turn Knowledge into Action. Cambridge, MA: Belknap Press of Harvard University Press.

Plews, L. 2019. “Older Americans in the Workforce.” United Income, April 22. unitedincome.com/library/older-americans-in-the-workforce.

Reistad-Long, S. 2008. “Older Brain May Be a Wiser Brain.” New York Times, May 20. nytimes.com/2008/05/20/health/research/20brai.html.

Saporito, T. 2012. “It’s Time to Acknowledge CEO Loneliness.” Harvard Business Review, February 15. hbr.org/2012/02/its-time-to-acknowledge-ceo-lo.

Schiraldi, G. 2017. The Resilience Workbook: Essential Skills to Recover From Stress, Trauma, and Adversity. Oakland, CA: New Harbinger Publications.

SHRM (Society for Human Resource Management). 2016. “Telecommuting Has Increased Threefold in 20 years, SHRM Survey Shows.” Press Release, July 13. shrm.org/about-shrm/press-room/press-releases/pages/telecommuting-up-over-past-20-years.aspx.

SIA (Staffing Industry Analysts). 2018. “US Gig Economy Grows to USD $864 Billion.” SIA Press Release, October 2. staffingindustry.com/eng/About/Media-Center/Press-Releases/Press-Release-Archives/2018/US-Gig-Economy-Grows-to-USD-864-Billion.

SIA (Staffing Industry Analysts). n.d. “Human Cloud.” The Lexicon: The Global Language of the Workforce Solutions Ecosystem, SIA. lexicon.staffingindustry.com/alphabets/h.

Side Hustle Nation. 2019. “2019 Side Hustle Statistics and Survey Results: Income Levels, Most Popular Gigs, and Common Struggles.” sidehustlenation.com/side-hustle-statistics-2019.

Sussman, S., N. Lisha, and M. Griffiths. 2011. “Prevalence of the Addictions: A Problem of the Majority or the Minority?” Evaluation & the Health Professions 34(1): 3–56.

Toossi, M., and E. Torpey. 2017. “Older Workers: Labor Force Trends and Career Options.” Bureau of Labor Statistics, May. bls.gov/careeroutlook/2017/article/older-workers.htm.

Useem, J. 2017. “When Working From Home Doesn’t Work.” The Atlantic, November. theatlantic.com/magazine/archive/2017/11/when-working-from-home-doesnt-work/540660.

Waber, B. 2017. “Whether You Can Work Well From Home Depends on These Three Things.” Quartz at Work, November 10. qz.com/work/1125093/should-i-work-from-home-today.

Willis Towers Watson. 2020. “Employers Take Aim at Expected Higher Levels of Employee Stress and Anxiety, Willis Towers Watson Survey Finds.” Press Release, April 27. willistowerswatson.com/en-US/News/2020/04/employers-take-aim-at-expected-higher-levels-of-employee-stress-and-anxiety-wtw-survey-finds.

Woolworth, J. 2018. The Waterwheel: Practical Wisdom for 64 Common Concerns. Greenwich, CT: Cardinal Flower Publishing.

Profiles in Connection

Restoring Navy Pride

Clark, V. 2002. “Presence, Power, Precision: The United States Navy in the 21st Century.” Sea Power, April.

Clark, V. 2003. “Admiral Vern Clark Remarks.” United States Naval Institute’s 129th Annual Meeting & 13th Annapolis Seminar Luncheon at the Alumni Hall, United States Naval Academy, Annapolis, MD, April 3.

Clark, V. 2014. Telephone conversation with the author on April 4.

Herdt, J., T. Lafluer, C.W. Moore Jr., F. Pandolfe, and F. Thorpe. 2008–2010. Personal meetings, telephone interviews, and emails to author about CNO Adm. Vern Clark and his leadership of the U.S. Navy. October 6, 2008, to June 10, 2010.

U.S. Navy. 2005. “Top Five Priorities, Articles, Speeches, Interviews, etc. of Admiral Vern Clark, Chief of Naval Operations, USN.” U.S. Department of the Navy, reviewed August 1, 2009. navy.mil/navydata/nav_legacy.asp?id=215.

Connecting on and off the Court

Ballard, C. 2016. “Why Steph Curry and Steve Kerr Are Among the World’s Greatest Leaders.” Fortune, March 24. fortune.com/2016/03/24/steph-curry-steve-kerr-golden-state-warriors-great-leaders.

Cowherd, C. 2019. “Steph Curry Could Be the Best Leader in NBA, 76ers Need to Make Tough Choices | NBA |THE HERD.” The Herd with Colin Cowherd, video, May 13, 2019. youtube.com/watch?reload=9&v=ME4UsNbWThI.

Deb, S. 2019. “Hitting Pause, but Only on Basketball.” New York Times, June 22.

Dunkyard. 2016. “Stephen Curry Documentary ‘The Journey.’” Dunkyard video. March 13, 2016. youtube.com/watch?v=y_q2-zai8zU.

Lopresti, M. 2018. “March Madness: A Look Back at Davidson, Stephen Curry’s Run in 2008.” NCAA.com, March 12. ncaa.com/news/basketball-men/article/2018-03-12/march-madness-look-back-davidson-stephen-currys-run-2008.

Medina, M. 2019. “How Stephen Curry Helped the Warriors Keep Everything Together.” Mercury News, March 27. mercurynews.com/2019/03/27/how-stephen-curry-helped-the-warriors-keep-everything-together.

Peter, J. 2019. “A Look Inside What Makes Steph Curry a Special Leader for Golden State Warriors.” USA Today, June 4. usatoday.com/story/sports/nba/warriors/2019/06/04/nba-finals-steph-curry-special-leader-golden-state/1346551001.

Piotrekzprod. 2017. “NBA Players on Stephen Curry.” YouTube video, July 8, 2017. youtube.com/watch?v=ZGsJ0pkCv1s.

Principled Pragmatist

Bennhold, K. 2020. “A German Exception? Why the Country’s Coronavirus Death Rate Is Low.” New York Times, May 6. nytimes.com/2020/04/04/world/europe/germany-coronavirus-death-rate.html.

CFR (Council on Foreign Relations). 2015. “Power Profile: Angela Merkel.” Uncorrected transcript, November 20. cfr.org/event/power-profile-angela-merkel.

Davidson, J. 2020. “The Leader of the Free World Gives a Speech, and She Nails It.” New York Magazine Intelligencer, March 18. nymag.com/intelligencer/2020/03/angela-merkel-nails-coronavirus-speech-unlike-trump.html.

Dempsey, J. 2020. “Why Merkel’s Coronavirus Address Matters.” Carnegie Europe, March 24. carnegieeurope.eu/2020/03/24/why-merkel-s-coronavirus-address-matters-pub-81357.

Gallu, J., and A. Delfs. 2020. “Merkel’s Frankness and Clarity Beats Trump’s Virus Bluster.” Bloomberg Businessweek, April 28. bloomberg.com/news/articles/2020-04-28/how-trump-s-and-merkel-s-leadership-against-coronavirus-compare.

Hill, J. 2018. “Angela Merkel’s Quiet Power.” BBC News, October 29. bbc.co.uk/news/resources/idt-sh/angela_merkel.

Marr, A. 2013. “The Making of Merkel With Andrew Marr.” BBC Two documentary. bbc.co.uk/programmes/b03bspsz.

Merkel, A. 2019. “German Chancellor Angela Merkel’s Address | Harvard Commencement 2019.” Harvard University YouTube channel, May 30. youtube.com/watch?v=9ofED6BInFs&t=10s.

Miller, S. 2020. “The Secret to Germany’s COVID-19 Success: Angela Merkel Is a Scientist.” The Atlantic, April 20. theatlantic.com/international/archive/2020/04/angela-merkel-germany-coronavirus-pandemic/610225.

News Wires. 2020. “Merkel Shines in Handling of Germany’s Coronavirus Crisis.” France 24, March 29. france24.com/en/20200329-merkel-shines-in-handling-of-germany-s-coronavirus-crisis.

Packer, G. 2014. “The Quiet German.” New Yorker, November 24. newyorker.com/magazine/2014/12/01/quiet-german.

Qvortrup, M. 2016. Angela Merkel: Europe’s Most Influential Leader. New York: Overlook Duckworth.

Vick, K. 2015. “Person of the Year: Chancellor of the Free World.” Time, December 21. time.com/time-person-of-the-year-2015-angela-merkel.

The Soul of Starbucks

Behar, H. Emails and telephone calls the author had with Howard Behar from 2013 to 2019.

Behar, H., and J. Goldstein. 2007. It’s Not About the Coffee: Lessons on Putting People First from a Life at Starbucks. New York: Portfolio.

Carr, A. 2015. “The Inside Story of Starbucks’s Race Together Campaign, No Foam.” Fast Company, June 15. fastcompany.com/3046890/the-inside-story-of-starbuckss-race-together-campaign-no-foam.

“Howard Behar.” 2016. Greenleaf Center for Servant Leadership. greenleaf.org/team/Howard-Behar.

Schultz, H. 2018. “‘I Love You, Howard Behar’: Howard Schultz Pays Tribute to Starbucks President in Heartfelt Speech.” Seattle Business Magazine, video, March 13, 2018. youtube.com/watch?v=wH2MR5VmyXE.

Somaiya, R. 2015. “Starbucks Ends Conversation Starters on Race.” New York Times, March 22. nytimes.com/2015/03/23/business/media/starbucks-ends-tempestuous-initiative-on-race.html.

Healing Connections

Berg, S. 2018. “4 Lessons Mayo Clinic Learned from Group Meetings to Cut Burnout.” AMA, April 4. ama-assn.org/practice-management/physician-health/4-lessons-mayo-clinic-learned-group-meetings-cut-burnout.

Brangham, W. 2020. “An ICU Nurse on Wavering Between Confidence and Fear.” PBS NewsHour, April 24. pbs.org/newshour/show/an-icu-nurse-on-wavering-between-confidence-and-fear.

Burns, K., E. Ewers, and C.I. Ewers, dirs. 2018. The Mayo Clinic: Faith, Hope and Science. Documentary, PBS. pbs.org/kenburns/the-mayo-clinic.

Haskell, B., M. Schroer, and M. Zsamboky. 2020. “Easing the Psychological Impact of COVID-19 for Nurses.” American Nurse, April 13. myamericannurse.com/easing-the-psychological-impact-of-covid-19-for-nurses

Kane, J. 2020. “‘Do Not Call Me a Hero.’ Listen to an ICU Nurse’s Plea for Fighting the Coronavirus.” PBS News Hour, April 24. pbs.org/newshour/health/do-not-call-me-a-hero-read-an-icu-nurses-plea-for-fighting-the-coronavirus.

Mayo Clinic. 2019. “Mayo Clinic Mission and Values.” mayoclinic.org/about-mayo-clinic/mission-values.

McLean, R. 2020. “Dr. McLean’s Presidential Address.” American College of Physicians. acponline.org/membership/physician-membership/acp-fellowship/dr-mcleans-presidential-address.

MD Anderson Cancer Center. 2019. “Quick Facts 2019.” PDF accessed in 2019; now updated to 2020 Quick Facts on the MD Anderson Cancer Center website.

Pardes, H. 2014. “Herbert Pardes, M.D.—2014 Inaugural Pardes Humanitarian Prizewinner.” Brain and Behavior Research Foundation, October 27, 2014. youtube.com/watch?v=OPHNjlCNKgw.

Stallard, M.L., and J. Pankau. 2007. “Strengthening Human Value in Organizational Cultures.” Leader to Leader 47:18–23.

Stodghill, R. 2007. “The Doctor Is In.” New York Times, January 7. nytimes.com/2007/01/07/business/yourmoney/07hospital.html?.

Swensen, S., and C. West. 2016. “Getting Back to Medicine as a Community.” NEJM Catalyst, July 21. catalyst.nejm.org/getting-back-medicine-community.

Watkins, A., M. Rothfeld, W.K. Rashbaum, and B.M. Rosenthal. 2020. “Top E.R. Doctor Who Treated Coronavirus Patients Dies by Suicide.” New York Times, April 27. nytimes.com/2020/04/27/nyregion/new-york-city-doctor-suicide-coronavirus.html.

What Oprah Knows for Sure

Koehn, N. 2011. Oprah, Leading With Heart. Self-Published by New Word City.

Muller, R. 2019. “Oprah Says These 3 Questions Will Improve Your Relationship.” ThriveGlobal.com, January 9. thriveglobal.com/stories/oprah-question-trick-relationship-argument-improve.

O Media Kit. 2020. “2020 Media Kit Download.” omediakit.com/hotdata/publishers/oprahmaga3395825/omediakit7535/pdfs/2020_MK_DOWNLOAD-03.pdf.

Tiede, B. 2019. Now That’s a Great Question. Self-published.

Winfrey, O. 2014. “Oprah Winfrey on Career, Life, and Leadership.” Student-led interview at Stanford Graduate School of Business, April 28, 2014. youtube.com/watch?v=6DlrqeWrczs.

Winfrey, O. 2017a. “The Academy.” Oprah Winfrey Leadership Academy for Girls. owlag.co.za/academy.

Winfrey, O. 2019. The Path Made Clear: Discovering Your Life’s Direction and Purpose. New York: Flatiron Books.

Main Street Connectors

Muchnick, J. 2018. “Kneaded Bread Celebrates 20 Years in Port Chester.” Lohud.com, June 19. lohud.com/story/life/food/restaurants/2018/06/19/port-chester-kneaded-bread/698297002.

Stallard, E. 2019. Email to the Katharine Stallard dated October 28.

Horned Frog Family

Bartosek, N. 2011. “Why TCU Is the Hottest School in Texas.” Fort Worth Magazine, July.

Boschini, V. 2018. “Chancellor’s Remarks: Texas Christian University Fall Convocation.” September 11. chancellor.tcu.edu/wp-content/uploads/2018/11/Convocation-Fall-2018.pdf.

Osborne, R. 2012. “Victor Boschini.” Image 43(Fall): 28–33.

TCU (Texas Christian University). 2010–2019. Meetings, emails, and telephone calls the author had with TCU administrators, faculty, and students from 2010 to 2019.

TCU and UNTHSC School of Medicine. 2019. “Empathetic Scholar: Communication.” mdschool.tcu.edu/empathetic-scholar/communication.

One

Assayas, M. 2005. Bono: In Conversation with Michka Assayas. New York: Penguin Group.

Bono, The Edge, A. Clayton, L. Mullen Jr., and N. McCormick. 2006. U2 by U2. New York: HarperCollins.

Garrett, G. 2009. We Get to Carry Each Other: The Gospel According to U2. Louisville, KY: Westminster John Knox Press.

Grammy.com. 2013. “The Recording Academy Announces 2014 Grammy Hall of Fame Inductees.” Press release, December 3. grammy.com/recording-academy/press-release/the-recording-academy-announces-2014-grammy-hall-of-fame-inductees.

Grammy.com. 2014. “U2: Past Grammy Awards.” July 19. grammy.com/artist/u2.

Martin, R. 2019. “Ed Sheeran Sets Record for Highest-Grossing Tour.” Morning Edition. NPR, August 7. npr.org/2019/08/07/748972080/ed-sheeran-sets-record-for-highest-grossing-tour.

Stevens, H. 2011. “Did U2 Just Surpass the Rolling Stones as the Greatest Band Ever?” The Atlantic, August 3. theatlantic.com/entertainment/archive/2011/08/did-u2-just-surpass-the-rolling-stones-as-the-greatest-band-ever/242943.

Miracle in Motor City

Mulally, A., and R. Kirkland. 2013. “Leading in the 21st Century: An Interview with Ford’s Alan Mulally.” McKinsey & Company Insights and Publications, November. mckinsey.com/insights/strategy/leading_in_the_21st_century_an_interview_with_fords_alan_mulally.

Stallard, M.L. 2004. “7 Practices of Alan Mulally That Helped Ford Pass Competitors.” Foxbusiness.com, January 22. foxbusiness.com/markets/2014/01/22/7-practices-alan-mulally-that-helped-ford-pass-competitors.

Vlasic, B. 2014. “Complete U-Turn: The Head of Ford Retires, Having Rejuvenated the Carmaker.” New York Times, May 1. nytimes.com/2014/05/02/business/ford-motor-chief-to-retire.html.

Saving the Girl Scouts

Berry, J. 2018. “Endorphins: Effects and How to Increase Levels.” Medical News Today, February 6. medicalnewstoday.com/articles/320839.php.

Bourg Carter, S. 2014. “Helper’s High: The Benefits (and Risks) of Altruism.” Psychology Today, September 4. psychologytoday.com/us/blog/high-octane-women/201409/helpers-high-the-benefits-and-risks-altruism.

Byrne, J.A. 1990. “Profiting from the Nonprofits.” Business Week, March 26.

“Girl Scouts.” 2019. Encyclopedia.com, November 3. encyclopedia.com/sports-and-everyday-life/social-organizations/private-organizations/girl-scouts.

Hadjian, A. 1995. “Follow the Leader.” Fortune, November 27, 96.

Helgesen, S. 1995. The Female Advantage: Women’s Ways of Leadership. New York: Doubleday.

Hesselbein, F. 2002. Hesselbein on Leadership. San Francisco: Jossey-Bass.

Hesselbein, F. 2012. More Hesselbein on Leadership. San Francisco: Jossey-Bass.

McKinney, M. 2011. “Frances Hesselbein: To Serve Is to Live.” Leadership Now, February 16. leadershipnow.com/leadingblog/2011/02/frances_hesselbein_to_serve_is.html.

Coach K’s Aha Moment

GoDuke.com. “Men’s Basketball: Mike Krzyewski.” goduke.com/sports/mens-basketball/roster/coaches/mike-krzyzewski/3607.

Sokolove, M. 2006. “Follow Me.” New York Times Magazine, February 5. nytimes.com/2006/02/05/magazine/05coachk_96_101_116_117_.html?.

Designing Connection Into Culture

Baehrend, J. 2016. “100,000 Lives Campaign: Ten Years Later.” IHI, June 17. ihi.org/communities/blogs/100000-lives-campaign-ten-years-later.

Bisognano, M. 2018–2019. Telephone calls and emails to author.

IHI (Institute for Healthcare Improvement). n.d. “Vision, Mission, and Values.” ihi.org/about/pages/ihivisionandvalues.aspx.

“Maureen Bisognano.” n.d. Harvard School of Public Health. hsph.harvard.edu/ecpe/faculty/maureen-bisognano.

Roth, N. 2019. “Creating an Intentional Culture.” GetRealLeadership.com, October 10. getrealleadership.com/2019/10/10/creating-an-intentional-culture.

Prescribing Connection

ACGME (Accreditation Council for Graduate Medical Education). 2019. “2019 Marvin R. Dunn Keynote Address.” Keynote presentation at the 2019 ACGME Annual Educational Conference, video. Posted March 26, 2019. vimeo.com/326640280.

Atlantic Live. 2018. “Addressing the Public Health Crisis of Loneliness.” The Atlantic, video, December 12, 2018. youtube.com/watch?v=0xW30YXOctQ.

Murthy, V. 2020. Together: The Healing Power of Human Connection in a Sometimes Lonely World. New York: HarperCollins Publishers, 281.

Murthy, V., and F. Collins. 2017. “A Nation Under Pressure: The Public Health Consequences of Stress in America.” Stephen E. Straus Distinguished Lecture hosted by the National Center for Complementary and Integrative Health on September 7, 2017. NIHOD YouTube channel, video. youtube.com/watch?time_continue=14&v=_SGT1yi-fNo.

Schawbel, D. 2017. “Vivek Murthy: How to Solve the Work Loneliness Epidemic.” Forbes, October 7. forbes.com/sites/danschawbel/2017/10/07/vivek-murthy-how-to-solve-the-work-loneliness-epidemic-at-work/#5784effb7172.

Vivek Murthy.com. “Biography.” vivekmurthy.com/about.

Called to Connect

Brandt, Ralph, and Rich Brandt. Meetings, telephone calls, and emails to author from 2018 to 2019.

RDR Group. n.d. “Connecting with Others.” Training Program. rdrgroup.com/training-topics/diversity-inclusion/connecting-with-others.

Claiming Culture as the Advantage

GreatPlacetoWork.com. n.d. “Progressive Insurance.” Accessed November 17, 2019. greatplacetowork.com/certified-company/1000270.

Illinois State University staff. 2019. “Business Alumna Breaks Barriers.” Illinois State University, May 19. news.illinoisstate.edu/2019/04/business-alumna-breaks-barriers.

Progressive. n.d. “Core Values.” progressive.com/about/core-values.

Progressive. n.d. “Leadership.” progressive.com/about/leadership.

Progressive. 2019. “Progressive Investor Relations: Our Culture Is Our Foundation Q4 2018.” Accessed November 18, 2019. investors.progressive.com/static-files/2978ff4a-606a-4b33-953b-1ffe10c96213.

Shookman, S. 2019. “Progressive Moves in 2019: One-on-one with CEO Tricia Griffith.” WKYC.com, February 20. wkyc.com/article/news/progressive-moves-in-2019-one-on-one-with-ceo-tricia-griffith/95-3ab55128-5677-4c0e-9278-a918608f2a2b.

“Tricia Griffith | Businessperson of the Year 2018.” Fortune. fortune.com/businessperson-of-the-year/2018/tricia-griffith.

Connecting During a Time of Change

AMFS (Aspen Music Festival and School). n.d. “About the AMFS.” aspenmusicfesti-val.com/about/about-the-aspen-music-festival-and-school.

Ardern, J. 2020a. “As promised, here’s the latest instalment of our COVID-19 podcast with none other than Suzy Cato.” Facebook Live video, April 29, 2020. facebook.com/jacindaardern/videos/2580446498911869.

Ardern, J. 2020b. “Evening everyone. Thought I’d jump online and answer a few questions as we all prepare to stay home for the next wee while. Join me if you’d like!” Facebook Live video, March 25, 2020. facebook.com/jacindaardern/videos/147109069954329.

Ardern, J. 2020c. “If you missed the update on the next steps for shifting alert levels here in New Zealand - join me for a shorter version of today’s press conference!” Facebook Live video, May 11, 2020. facebook.com/jacindaardern/videos/533402127325199.

Borchardt, J., and J. Balmert. 2020. “First Came the Pandemic, Then Came the Politics: Why Amy Acton Quit.” Cincinnati Equirer, June 15. dispatch.com/news/20200615/first-came-pandemic-then-came-politics-why-amy-acton-quit.

Cave, D. 2020. “Jacinda Ardern Sold a Drastic Lockdown with Straight Talk and Mom Jokes.” New York Times, May 24. nytimes.com/2020/05/23/world/asia/jacinda-ardern-coronavirus-new-zealand.html.

Cuomo, A. 2020a. “Gov. Andrew Cuomo Provides Daily Coronavirus Update: May 1.” USA Today, video. May 1, 2020. youtube.com/watch?v=toOIJjt5MIk&t=1334s.

Cuomo, A. 2020b. “Governor Cuomo Holds Briefing on COVID-19 Response.” Governor Andrew M. Cuomo YouTube channel. April 3, 2020. youtube.com/watch?v=uwMYunTbdPU.

Dosani, S., and A. Westbrook 2020. “The Leader We Wish We All Had.” New York Times, video, May 5, 2020. nytimes.com/video/opinion/100000007111965/coronavirus-ohio-amy-acton.html.

Editorial Board. 2020. “In a Crisis, True Leaders Stand Out.” Opinion, New York Times, April 30. nytimes.com/2020/04/30/opinion/coronavirus-leadership.html.

Fletcher, A. 2020. “Season Cancelation Notice.” Aspen Music Festival and School, May 4. aspenmusicfestival.com/season-cancellation-notice.

Friedman, T.L. 2020. “We Need Great Leadership Now, and Here’s What It Looks Like.” New York Times, April 21. nytimes.com/2020/04/21/opinion/covid-dov-seidman.html?.

Gordon, K. 2020. “Amy Acton Is Calming Leader in Coronavirus Crisis.” The Columbus Dispatch, March 13. dispatch.com/news/20200313/amy-acton-is-calming-leader-in-coronavirus-crisis.

Hancock, L. 2020. “New Ohio House Bill Would Make Feb. 26 Dr. Amy Acton Day.” Cleveland.com, July 14. cleveland.com/open/2020/07/new-ohio-house-bill-would-make-feb-26-dr-amy-acton-day.html.

Mosby, C. 2020. “Amy Acton Resigns as Director of Ohio Department of Health.” MSN Money, June 11. msn.com/en-us/money/careersandeducation/amy-acton-resigns-as-director-of-ohio-department-of-health/ar-BB15mdSR.

Neuman, S. 2020. “With No Current Cases, New Zealand Lifts Remaining COVID-19 Restrictions.” NPR, June 8. npr.org/sections/coronavirus-live-updates/2020/06/08/871822321/with-no-current-cases-new-zealand-lifts-remaining-covid-19-restrictions.

Roberts, S. 2020. “Embracing the Uncertainties.” New York Times, April 7. nytimes.com/2020/04/07/science/coronavirus-uncertainty-scientific-trust.html.

Weber, L., A.M. Barry-Jester, M.R. Smith. 2020. “Public Health Officials Face Wave of Threats, Pressure Amid Coronavirus Response.” The Associated Press; Kaiser Health News, June 12. khn.org/news/public-health-officials-face-wave-of-threats-pressure-amid-coronavirus-response.

Witte, G. 2020. “Ohio’s Amy Acton Inspires Admiration, and a Backlash, With Tough Coronavirus Response.” Washington Post, May 18. washingtonpost.com/national/a-white-coated-hero-or-a-medical-dictator-ohios-amy-acton-inspires-admiration-and-a-backlash-with-tough-coronavirus-response/2020/05/17/fa00cd1c-96d4-11ea-82b4-c8db161ff6e5_story.html.