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by Al Switzler, Ron McMillan, Joseph Grenny, Kerry Patterson
Crucial Conversations
Cover Page
Crucial Conversations
Copyright Page
Contents
Foreword
Acknowledgments
1 What’s a Crucial Conversation? And Who Cares?
2 Mastering Crucial Conversations The Power of Dialogue
3 Start with Heart How to Stay Focused on What You Really Want
4 Learn to Look How to Notice When Safety Is at Risk
5 Make It Safe How to Make It Safe to Talk about Almost Anything
6 Master My Stories How to Stay in Dialogue When You’re Angry, Scared, or Hurt
7 STATE My Path How to Speak Persuasively, Not Abrasively
8 Explore Others’ Paths How to Listen When Others Blow Up or Clam Up
9 Move to Action How to Turn Crucial Conversations into Action and Results
10 Putting It All Together Tools for Preparing and Learning
11 Yeah, But Advice for Tough Cases
12 Change Your Life How to Turn Ideas into Habits
Endnotes
Index
About the Authors
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