Endnotes

CHAPTER 1

1. Hermann Simon, Hidden Champions: Lessons from 500 of the World’s Best Unknown Companies (Boston: Harvard Business School Press, 1996), 195.

2. Clifford Notarius and Howard Markman, We Can Work It Out: Making Sense of Marital Conflict (New York: G.P. Putnam’s Sons, 1993), 20–22, 37–38.

3. Allen Beck et al., Survey of State Prison Inmates, 1991 (Washington, DC: U.S. Department of Justice, 1993), 3–5, 6, 11, 13, 16.

4. Dean Ornish, Love and Survival: The Healing Power of Intimacy (New York: HarperCollins Publishers, 1998), 63.

5. Ornish, Love and Survival: The Healing Power of Intimacy, 54–56.

CHAPTER 2:

1. Olivia Barker, “4 Studies Aim to Reduce, Resolve Medical Mistakes,” USA Today, Dec. 8, 1999.

CHAPTER 6

1. The Arbinger Institute, Leadership and Self-deception: Getting out of the Box (San Francisco: Berrett-Koehler, June 2000), 72–74.

CHAPTER 12

1. Sydnor B. Penick, R. Filion, S. Ross Fox, Albert Stunkard, “Behavior Modification in the treatment of Obesity,” Psychosomatic Medicine 33 (1971): 49–55.

2. Elliot Aronson, The Social Animal (New York: W.H. Freeman & Co., 1984), 25.

3. Yuichi Shoda, Walter Mischel, and Philip K. Peake, “Predicting adolescent cognitive and self-regulatory competencies from preschool delay of gratification,” Developmental Psychology 26 (1990): 978–86.