About the Authors

This award-winning team of authors has produced three New York Times bestsellers: Crucial Conversations: Tools for Talking when Stakes are High (2002}; Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior ^2005}, and Influences The Power to Change Anything (2008).

Kerry Patterson has authored award-winning training programs and led multiple long-term change efforts. He received the prestigious 2004 BYU Marriott School of Management Dyer Award for outstanding contribution in organizational behavior. He did doctoral work in organizational behavior at Stanford University.

Joseph Grenny is an acclaimed keynote speaker and consultant who has designed and implemented major corporate change initiatives for the past twenty years. He is also a cotounder of Unitus, a nonprofit organization that helps the world’s poor achieve economic self-reliance.

Ron McMillan is a sought-after speaker and consultant. He cofounded the Covey Leadership Center, where he served as vice president of research and development. He has worked with leaders ranging from first-level managers to corporate executives on topics such as leadership and team development.

Al Switzler is a renowned consultant and speaker who has directed training and management initiatives with dozens of Fortune 500 companies worldwide. He is on the faculty of the Executive Development Center at the University of Michigan.