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Dedication
by Guy Robertson
Disaster Planning for Libraries
Cover
Title page
Table of Contents
Copyright
Dedication
Acknowledgments
Preface
A note on terminology
How to use this book
About the author
1: Libraries and risk
Abstract
1.1. The prevalence of risk
1.2. Natural risks
1.3. Technological risks
1.4. Human-caused risks
1.5. Proximity risks
1.6. Security risks
1.7. Enterprise risks
1.8. References
2: Preparedness
Abstract
2.1. Authorization
2.2. Committees: pros and cons
2.3. RAA, step one: history-taking
2.4. RAA, step two: inspection
2.5. RAA, step three: interviews
2.6. RAA, step four: discussions with external experts
2.7. RAA, step five: documentation
2.8. Mitigation: preventative maintenance programmes
2.9. Mitigation: gradual replacement of older facilities
2.10. Mitigation: insurance
2.11. Mitigation: data back-up
2.12. Mitigation: the key
2.13. References
3: Disaster response
Abstract
3.1. Staff and patron safety
3.2. Producing a disaster response plan
3.3. Production mistakes
3.4. The issue of library assets
3.5. Emotional reactions to emergencies and disasters
3.6. Leadership in response planning
3.7. Response teams
3.8. References
4: Operational resumption, continuity and recovery
Abstract
4.1. After the fact
4.2. Resumption
4.3. Continuity
4.4. Recovery
4.5. Management roles
4.6. Operational resumption teams
4.7. Perfection not possible
4.8. References
5: Damage assessment
Abstract
5.1. The effects
5.2. Internal and external inspectors
5.3. Beginning at the perimeter
5.4. Building exteriors
5.5. Safe entrance and exit
5.6. Building interiors
5.7. Inspecting damaged collections
5.8. Evaluation
5.9. Prioritization
5.10. Recordkeeping
5.11. References
6: Disaster recognition, declaration procedures and crisis management
Abstract
6.1. How it feels
6.2. Recognizing a disaster
6.3. Information gathering
6.4. When and when not to declare a disaster
6.5. Disasters and crises
6.6. The library crisis manager
6.7. References
8: Post-disaster management of patrons
Abstract
8.1. Convergence
8.2. Closure of facilities: process and implications
8.3. Reassuring patrons
8.4. Updating patrons on operational resumption and recovery
8.5. Dealing with volunteers
8.6. Post-disaster programmes
8.7. Message centres and missing children
8.8. References
9: Normalization of operations
Abstract
9.1. Reassuring employees
9.2. Normalization defined
9.3. Problems arising from incomplete normalization
9.4. Normalization checklists
9.5. Testing normalization programmes
9.6. References
10: Orientation and training programmes
Abstract
10.1. Binder dependence
10.2. Definitions: orientation and training
10.3. Purposes of orientation and training
10.4. Assumptions
10.5. Methods of delivery
10.6. Home circulars
10.7. Newsletter/Intranet materials
10.8. Staff orientation sessions
10.9. Management orientation sessions
10.10. Operational resumption and continuity orientation and training
10.11. Management security seminars
10.12. Training the trainers
10.13. Session reporting
10.14. References
11: Basic tabletop exercises
Abstract
11.1. No plan without practice
11.2. Risk assessment and analysis example
11.3. Generic tabletop exercises
11.4. Tabletops for managers
11.5. Pandemic influenza exercise
11.6. Tabletop exercise management tips
11.7. Conclusion
11.8. References
12: Process and results
Abstract
12.1. The overwhelming question
12.2. A case history: in the beginning
12.3. The process: preparedness
12.4. The process: response
12.5. The process: resumption
12.6. The process: backtracking
12.7. The process: orientation, training and testing
12.8. A real scenario
12.9. Use of the disaster plan
12.10. Post-resumption
12.11. References
Further reading
Appendix Two: Pandemic Management Program
Appendix Three: Main Library and Branch Post-Disaster Security Plan
Appendix Four: Lancaster Gate Public Library
Appendix Six: Information Technology Disaster Recovery Plan
Index
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Copyright
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Acknowledgments
Dedication
To Deborah
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