Acknowledgments

I am indebted to Chandos and Elsevier for their patience, assistance and support. In particular, I should like to thank Harriet Clayton, Fenton Coulthurst, Jonathan Davis, Glyn Jones, George Knott and Geraldine Lyons.

I am pleased to acknowledge the contributions of my interviewees, who gave me their time and numerous useful insights.

I am grateful to colleagues and friends including Ted Baker, Heather Forbes, Elaine Goh, David Goldie, Hilary Hannigan, Drew Lane, David Leggett, Melany Lund, Maureen Phillips, Nancy Richardson and Diane Thompson. David Barker and Chris Galloway gave me different perspectives on risk management. I received technical advice and fresh viewpoints from Bob Gignac, David Miller, the late Bud Mills, and Michael and Barbara Weston.

The late Roy Stokes served as a teacher and mentor. His influence on my work has been inestimable.

Lastly, I thank my wife Deborah and daughter Amanda for their encouragement, diplomacy and proofreading.

I am grateful to all who have contributed to my book. Any errors are my own.