Contents

Publisher’s acknowledgements

About the author

Foreword

Part 1 What is emotional intelligence?

How to use this book

1. Understanding intelligence

The difference between intellect and emotional intelligence

Emotional intelligence and the brain

The core of our emotional intelligence

2. Your Personal Emotional Intelligence Profile (PEIP)

Take the assessment

Results and scoring

Part 2 Your emotional intelligence masterclass

The six levels of emotional efficacy

Using your PEIP results

3. Self-mastery

Self-assessment

Self-confidence

Self-control

4. Enhancing your disposition

Emotional awareness

Trustworthiness

Conscientiousness

5. Self-management

Drive

Commitment

Optimism

6. Influencing others

Motivation

Leveraging diversity

Political awareness

7. Improving stakeholder relationships

Stakeholder perception

Stakeholder orientation

Stakeholder engagement

8. Developing others

Understanding others

Developing individuals

Coaching skills

9. Developing empathy

Respect

Rapport

Adaptive behaviour

10. Developing credibility

Integrity

Capability

Knowledge

11. Communication skills

Style

Listening

Questioning

12. Team dynamics

Team builder

Influencing

Conflict resolution

13. Leadership capability

Intuition

Inspiration

Adaptability

14. Approach to change

Instigator

Supporter

Agent

15. Collaborating with others

Networking

Group-working

Long-term relationships

16. Innovation and creativity

Resourcefulness

Initiative

Spontaneity

Part 3 Back to ‘who’ we are

17. Looking forward

18. In conclusion

Index