Index

ability and belief 57–9

acceptance 227

of change 196, 203

adaptability 196–7

adaptive behaviour 146–50

against level of emotional efficacy 20, 45–6

age 106, 107

Alice in Wonderland 17, 141

amygdala hijack 76–7, 161

analytical vs creative approach 86–7

angular gyrus 14–15

anterior cingulate cortex 14, 104

anxiety 98, 163

arrogance 57, 58

assumptions, stakeholder 117

The A-Team (TV series) 222–3

auditory people 147, 193, 194

Bandler, Richard 147

Bateson, Gregory 157

behaviours 157–8, 159

being light 67–9, 162

being present 52

Beldoch, Michael 2

belief(s) 156, 157, 158, 159, 160, 231, 232

and ability 57–9

bias 106–7

implicit 107

blinking 96

body block 95

body language 82, 95–6

brain xvii–xviii, 6, 7–15, 66, 98, 161

dopamine levels 103–5

limbic (emotional) system 7, 13–15, 65, 161

right and left sides 7, 8–10

thinking 76

brainstorming 224–6

breathing 65–7, 77, 162

Burke, Dennis 51

business gatherings 215

business groups 215

caffeine intake 163

‘can-do’ attitude 223

capability 155–9, 174

cautiousness 98

celebrating success 105, 106

centering yourself 63–5, 162

central nervous system 7, 99

central sulcus 7

cerebral cortex 6, 7–9

cerebrum 7

challenge vs skills 131–2

chambers of commerce 215

change 6, 199–207

acceptance of 196, 203

agents 205–6

instigators 201–3

resistance to 202

supporters 204–5

chin stroking 95

Churchill, Winston 97

coaching skills 132–5

collaboration 6, 209–18

group-working 211, 212, 216–17

long-term 211, 212, 217–18

networking 211, 212–13, 214–16

commitment 94–7

communication 6

style 10–11, 167–70

word usage 140, 141–4, 167–70

see also language; listening; questioning

compromise 120

conferences 215

confidence see overconfidence; self-confidence

conflict resolution 185–7

conscientiousness 86–7

coping mechanisms 99

core or essence 121

corpus callosum 7

creative vs analytical approach 86–7

creativity see innovation and creativity

credibility 6, 82, 83, 84, 151–63

capability 155–9

integrity 153–5

knowledge 160–1

crossed arms 96

Csíkszentmihályi, Mihály 53

curiosity 170, 171, 206–7

cynicism 98

Davitz, Joel 2

despite level of emotional efficacy 20, 46

developing others 6, 125–36

coaching skills 132–5

developing individuals 130–2

personal development plan 135–6

understanding others 127–30

Dilts, Robert 157

disgust 13–14

disposition 6, 73–87

conscientiousness 86–7

emotional awareness 75–80

trustworthiness 81–5

distraction 54

diversity 181

leveraging 106–9

dopamine 103–5

drive 91–4

emotional awareness 48, 75–80

emotional efficacy, six levels of 20, 45–7, 99–100

and word usage 142, 143

emotional intelligence (EI) 1–2

and the brain 7–15

evolution through learning and practice 12

first use of term 2

and intellect, difference between 5–7

emotional quotient (EQ) 5

emotional regulation xvii

empathy 6, 14, 82, 84, 137–50

adaptive behaviour 146–50

rapport 144–6

respect 139–44

empowerment level of emotional efficacy 20, 47

endorphins 99, 105

environment 157, 173, 174

epigenetics 98

essence 121

extroversion 6

eye accessing cues 149–50

eye contact 81, 95, 163

eyes narrowing 95

face touching 95

feelings 191, 192

fight or flight response 76, 185

five whys (5 whys) technique 174

flow state 52–6, 67, 69, 192

focus 69–70, 162

Forrest Gump (film) 16

Gandhi, Mahatma 92

gender 106

genetics 98

goals 91–2, 93

focusing on 105

realistic 104, 105

‘go-getters’ 104

Goleman, Daniel 2, 5–6, 76

Grinder, John 147

group-working 211, 212, 216–17

hand gestures, left vs right 10–11

happiness 99, 105

harmony level of emotional efficacy 20, 46

head scratching 96

health 99

mental 98, 161

hidden potential 128

Hierarchy of Needs 157

hippocampus 98

honesty 120

identity 158, 174, 231–2

imagination 8, 221–2

implicit bias 107

improvisation 227–8

inclusion 107, 108, 181

inferior frontal gyrus 14

influencing others 6, 101–11, 182–5

leveraging diversity 106–9

motivation 103–6

political awareness 109–11

initiative 224–6

innovation and creativity 6, 120, 193, 219–28

initiative 224–6

resourcefulness 222–4

spontaneity 226–8

inspiration 193–5

insula 13–14

integrity 153–5

intellect 16

and emotional intelligence, difference between 5–7

evolution through learning and practice 12

intelligence quotient (IQ) 6

introversion 6

intuition 52, 191–3

kinaesthetic dialogue 147

kinaesthetic people 147, 194

kinaesthetics 191

knowledge 160–3

hidden 161–3

language

negative 95, 167

word usage 140, 141–4, 167–70

leadership 6, 189–97

adaptability 196–7

intuition 191–3

leadership 193–5

leaning away 96

learning 54, 130–2

learnt behaviour 54

left-brained vs right-brained people 9–10

leveraging diversity 106–9

Levy, Beca 98

‘light’ state of mind 67–9

limbic (emotional) system 7, 13–15, 65, 161

listening 129, 170–2, 192

to understand 85

logic 76

Logical Levels of Change model 157, 173–5

long-term collaboration 211, 212, 217–18

Mandela, Nelson 91

Maslow, Abraham 157

mastery level of emotional efficacy 20, 47

McGilchrist, Iain 8

McNally, Lama Christie 128

meditation 78–80

memberships, institutional 215

mental blocks 161–2

mental health 98, 161

meta-mood xviii

mindfulness 77, 78

mirroring 144–5, 149

mnemonics 163

motivation 6, 103–6, 195

multiculturalism 106

needs 91, 92

Maslow’s hierarchy of 157

negative language patterns 95, 167

neocortex 7, 76

networking 211, 212–13, 214–16

neuro-linguistic programming (NLP) 191

online social forums 215

open questioning 85, 108, 109, 129–30, 134, 171, 173–4

optimism 97–9, 104

overconfidence 58

pain 13–14

perception(s)

challenging our 129

stakeholder 115–18, 120

performance, optimism and 99

persona 120–1

personal development plan 135–6

Personal Emotional Intelligence Profile (PEIP) 3, 19–44

pessimism 97–8, 98

pituitary gland 76, 99

Plato 160

political awareness 109–11

pre-frontal cortex 104

questioning 171

and Logical Levels model 173–5

open 85, 108, 109, 129–30, 134, 171, 173–4

race 106, 107

Rain Man (film) 15–16

rapport 144–6

relationships 8, 99

long-term 211, 212, 217–18

problematic 182–5

see also stakeholder relationships

relaxation 65–7, 162

religion 106, 107

remote working 180

representational systems 147–59

resourcefulness 222–4

respect 139–44

risk 82, 83, 104

Roach, Geshe Michael 128

scepticism 98

schemata 160

Scott, Susan 187

seeing 192

self 17, 157, 158, 175

self-assessment 51–6

self-awareness 6

self-confidence 56–61

self-control 61–71

being light 67–9

being relaxed 65–7

finding your centre 63–5

focus 69–70

self-management 6, 89–100

commitment 94–7

drive 91–4

optimism 97–9

self-mastery 6, 49–71

self-assessment 51–6

self-confidence 56–61

self-control 61–71

self-regulation 6

Sensei 51–2

sensory perspectives 147–8

skills vs challenge 131–2

‘slackers’ 104

smiles, fake and genuine 96

‘Snark’ activity 141–2

social skills 6

social/sports groups 215

Spector, Tim 98

spontaneity 226–8

stage fright 161–2

stakeholder relationships 6, 113–23

stakeholder engagement 120–3

stakeholder orientation 118–20

stakeholder perception 115–18, 120

Stern, William 6

stress 92–3, 98

subconscious 54, 131, 145, 161

success, celebration of 105, 106

sugar intake 105, 163

team dynamics 6, 177–88

conflict resolution 185–7

influencing 182–5

team building 179–82

Teresa, Mother 91

thinking brain 76

time to notice 55

tribe mentality 107–8, 128

trustworthiness 81–5

‘Unbendable arm’ exercise 69–70

uncertainty 104

understanding others 127–30

values 156, 157, 158, 160, 174, 231, 232

visual accessing cues 149–50

visual people 147, 193, 194

What? Why? So what? method 60–1

Who are you? activity 17–18

why questions 174

Williams, Mark 77

with level of emotional efficacy 20, 46

word usage 140, 141–4, 167–70

World Economic Forum xvii