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H.A. Hornstein, The Haves and the Have Nots: The Abuse of Power and Privilege in the Workplace and How to Control It (Upper Saddle River, NJ: Financial Times Prentice Hall, 2003). This chapter is also based on this forthcoming book.

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L. Grant, “Happy Workers, High Returns,” Fortune (January 12, 1998), 81.

Altheide, 90–124.

F. Swaboda, “Conference Tries to Define 'High-Performance' Jobs,” Washington Post (July 27, 1993), D1, D5.

B. Dumaine, “The Trouble with Teams,” Fortune (September 5, 1994), 86–92.

B.P. Noble, “On Bosses, Barriers, and Beliefs,” New York Times (March 6, 1994), Bu25.

S. Shellenbarger, “Investors Seem Attached to Firms with Happy Employees,” Wall Street Journal (March 19, 1997), B1.

G. Burkins, “Work Week,” Wall Street Journal (May 20, 1997), A1.

N. Moran, “Look to Corporate Federations,” The Daily Telegraph (May 28, 1997), 2.

“Work Week,” Wall Street Journal (June 3, 1997), A1.

“What the New Generation Really Wants,” Fortune (April 14, 1997), 157.

C. Alston, “Comp Time's Time has Come,” Wall Street Journal (May 15, 1997), A22.

J.W. Zinober, “The Loyalty Crisis: Today's Employee is Quite a Different Breed from Yesterday's,” Law Practice Management (Vol. 18, April, 1992), 26–32.

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B. Filipczak, “Critical Mass: Putting Whole Systems Thinking into Practice,” Training (September 1995), 33–41.

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R. Rose, “Work Week,” Wall Street Journal (January 30, 1996), A1.

H. Lancaster, “Companies Promise to Help Employees Plot Their Careers,” Wall Street Journal (March 11, 1997), B1.

R. Quick, “A Makeover that Began at the Top,” Wall Street Journal (May 25, 2000), B1, B4.

R.A. Baron, “Affect and Organization Behavior: When and Why Feeling (Good or Bad) Matters,” in J.K. Murnighan, ed., Social Psychology in Organizations: Advances in Theory and Research (Englewood Cliffs, NJ: Prentice Hall, 1993).

M. Chase, “Weighing the Benefits of Mental-Health Days Against Guilt Feelings,” Wall Street Journal (September 9, 1996), B1.