About the Author

Dr. Stephen Zinkgraf, CEO of Sigma Breakthrough Technologies, Inc., holds a Ph.D. in Educational Psychology from Texas A&M University. After spending a number of years in academia, Steve joined Motorola in 1988 as a statistical quality engineering group leader, leading a large electronics plant’s SPC effort. Other positions held while at Motorola include engineering group leader, production manager, and plant quality manager. He has also spent time at Compaq Computer Company as a staff statistician and at Asea, Brown, Bovari, Ltd. (ABB), leading an internal consulting group focused on implementing Six Sigma in combination with Lean Manufacturing systems. Steve spent three years at AlliedSignal, leading the deployment of Operational Excellence (Six Sigma) in AlliedSignal’s $4 billion Engineered Materials Sector, yielding over $350 million in pretax income in three years. In May 1997, Steve founded SBTI to drive business process excellence around the world.