Home Page Icon
Home Page
Table of Contents for
Part 4: Wrapping up
Close
Part 4: Wrapping up
by Kelly Caine, Catherine Courage, Kathy Baxter
Understanding Your Users, 2nd Edition
Cover image
Title page
Table of Contents
Copyright
In Praise of Understanding Your Users, Second Edition
Preface
What Is New in This Edition: Ten Years of Progress
How to Use This Book
Targeted Readers
About the Authors
Acknowledgments
Part 1: What You Need to Know Before Choosing an Activity
Chapter 1: Introduction to User Experience
Abstract
What Is User Experience?
User-Centered Design
A Variety of Requirements
Getting Stakeholder Buy-In for Your Activity
What Is Next?
Chapter 2: Before You Choose an Activity: Learning About Your Product Users
Abstract
Introduction
Existing Research
Learn About Your Product
Learn About Your Users
Special Populations
Pulling It All Together
Chapter 3: Ethical and Legal Considerations
Abstract
Introduction
Policies vs. Laws vs. Ethics
Ethical Considerations
Legal Considerations
Pulling It All Together
Chapter 4: Setting Up Research Facilities
Abstract
Introduction
Using Your Company’s Existing Facilities
Renting a Marketing or Hotel Facility
Building a Permanent Facility
Pulling It All Together
Chapter 5: Choosing a User Experience Research Activity
Abstract
Introduction
What It Takes to Choose a Method
The Methods
Differences Among the Methods
Choosing the Right Method
Part 2: Get up and Running
Chapter 6: Preparing for Your User Research Activity
Abstract
Introduction
Creating a Proposal
Deciding the Duration and Timing of Your Session
Recruiting Participants
Tracking Participants
Creating a Protocol
Piloting Your Activity
Pulling It All Together
Chapter 7: During Your User Research Activity
Abstract
Introduction
Inviting Observers
Welcoming Your Participants
Moderating Your Activity
Recording and Notetaking
Dealing with Late and Absent Participants
Dealing with Awkward Situations
Concluding Your Activity
Pulling It All Together
Part 3: The Methods
Chapter 8: Diary Studies
Abstract
Introduction
Things to Be Aware of When Conducting Diary Studies
Diary Study Formats to Choose from
Sampling Frequency
Preparing to Conduct a Diary Study
Conducting a Diary Study
Data Analysis and Interpretation
Communicating the Findings
Pulling It All Together
The DIN Method
Procedure
Findings
Lessons Learned
Conclusion
Chapter 9: Interviews
Abstract
Introduction
Preparing to Conduct an Interview
Conducting an Interview
Data Analysis and Interpretation
Communicating the Findings
Pulling It All Together
Interview Tips
Chapter 10: Surveys
Abstract
Introduction
When Should You Use a Survey?
Things to Be Aware of When Using a Survey
Creating and Distributing Your Survey
Data Analysis and Interpretation
Communicating the Findings
Pulling It All Together
Sampling and Invitation
Questionnaire Instrument
Applications and Insights
Conclusion
Chapter 11: Card Sorting
Abstract
Introduction
Things to Be Aware of When Conducting a Card Sort
Preparing to Conduct a Card Sort
Conducting a Card Sort
Data Analysis and Interpretation
Communicating the Findings
Pulling It All Together
Appendix
Chapter 12: Focus Groups
Abstract
Introduction
Preparing to Conduct a Focus Group
Conducting a Focus Group
Modifications
Data Analysis and Interpretation
Communicating the Findings
Lessons Learned
Pulling It All Together
Background
Initial Planning
Participant Recruiting
Discussion Guide Development
Housekeeping
Incorporating UX into the Focus Group
Logistics
Analysis and Report
Key Takeaways When Running Focus Groups
Recruiting and Logistics
Facilitation
Analysis and Reporting
General
Chapter 13: Field Studies
Abstract
Introduction
Things to Be Aware of When Conducting Field Research
Field Study Methods
Preparing for a Field Study
Conducting a Field Study
Data Analysis and Interpretation
Communicating the Findings
Lessons Learned
Pulling It All Together
Research Objectives and Methodology
How AnswerLab Met the Research Objectives
What Worked Well
Challenges and Strategies
How the Research Was Used for Decision Making
Lessons Learned
In Summary
Chapter 14: Evaluation Methods
Abstract
Introduction
Things to Be Aware of When Conducting Evaluations
Evaluation Methods to Choose From
Data Analysis and Interpretation
Communicating the Findings
Pulling It All Together
Chapter 15: Concluding Final
Abstract
Introduction
Prioritization of Findings
Presenting Your Findings
Reporting Your Findings
Ensuring the Incorporation of Your Findings
Pulling It All Together
Appendix A: Requirements for Creating a Participant Recruitment Database
Develop a Questionnaire for Potential Participants
Distribute Your Questionnaire
Technical Requirements for a Participant Database
Appendix B: Report Template
Card Sort
Executive Summary
Background
Method
Materials
Results
Travel Card Sort Table of Recommendations
Conclusion
Appendix B1
Appendix B2
Appendix B3
Appendix B4
Appendix C: Glossary
Appendix D: References
Index
Search in book...
Toggle Font Controls
Playlists
Add To
Create new playlist
Name your new playlist
Playlist description (optional)
Cancel
Create playlist
Sign In
Email address
Password
Forgot Password?
Create account
Login
or
Continue with Facebook
Continue with Google
Sign Up
Full Name
Email address
Confirm Email Address
Password
Login
Create account
or
Continue with Facebook
Continue with Google
Prev
Previous Chapter
Chapter 14: Evaluation Methods
Next
Next Chapter
Chapter 15: Concluding Final
Part 4
Wrapping up
Add Highlight
No Comment
..................Content has been hidden....................
You can't read the all page of ebook, please click
here
login for view all page.
Day Mode
Cloud Mode
Night Mode
Reset