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Part Two. Generic Goals and Generic Practices, and the Process Areas
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Part Two. Generic Goals and Generic Practices, and the Process Areas
by Sandy Shrum, Brandon L. Buteau, Eileen C. Forrester
CMMI for Services: Guidelines for Superior Service
Title Page
Copyright Page
Contents
Preface
Acknowledgments
Part One. About CMMI for Services
Chapter 1. Introduction
Chapter 2. Process Area Components
Chapter 3. How to Start Using CMMI
Chapter 4. Achieving Process Improvement That Lasts
Chapter 5. Relationships among Process Areas
Chapter 6. Essays about CMMI for Services
Part Two. Generic Goals and Generic Practices, and the Process Areas
Generic Goals and Generic Practices
Capacity and Availability Management
Causal Analysis and Resolution
Configuration Management
Decision Analysis and Resolution
Integrated Project Management
Incident Resolution and Prevention
Measurement and Analysis
Organizational Innovation and Deployment
Organizational Process Definition
Organizational Process Focus
Organizational Process Performance
Organizational Training
Project Monitoring and Control
Project Planning
Process and Product Quality Assurance
Quantitative Project Management
Requirements Management
Risk Management
Supplier Agreement Management
Service Continuity
Service Delivery
Service System Development
Service System Transition
Strategic Service Management
Part Three. The Appendices and Glossary
Appendix A. References
Appendix B. Acronyms
Appendix C. CMMI for Services Project Participants
Appendix D. Glossary
Book Contributors
Book Authors
Essay Authors
Index
Endpapers
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Part Two
Generic Goals and Generic Practices, and the Process Areas
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