Source: Koworld

With more than 30 years of retail experience, Richard Hammond believes there never has been such an exciting time to be a retailer. Everywhere in this industry there is innovation, buzz and excitement. Richard plays his part as a retail problem-solver, from format development to customer experience and service-model design to operational review. Inevitably, as he closes in on 50, with so much to look back on, he is also looking forward as a retail futurologist.

He misses the early days with customers in-store but technology and opportunity have brought that thrill right back as he helps retailers and brands tackle the new reality that everywhere can be a store and that now location might even just be a state of mind …