‘The heart of every retail success is the delivery of a great customer experience. In mapping out how to do that, this book is worth its weight in gold.’
Ian Shepherd, Chief Commercial Officer, Odeon and UCI
‘Take a look around a Majestic store today, where we are growing like-for-likes, and you can see many of Richard’s principles at work. I highly recommend Smart Retail as part of any retailer’s essential toolkit.’
Rowan Gormley, CEO, Majestic Wine PLC
‘Clear thinking with practical retail insight to get to innovative yet pragmatic ideas.’
Alex Windle, Marketing Director, BP
‘Richard is a deep well of retail knowledge and best practice and communicates his ideas in a hugely compelling manner.’
Wilf Walsh, CEO, Carpetright PLC
‘A toolkit of retailing skills to take you beyond survival, to super-performance.’
Angus Thirlwell, Founder, Hotel Chocolat
‘A really practical and helpful guide, essential reading for anyone involved in retailing.’
Charles Dunstone, Founder and Chairman, The Carphone Warehouse
‘Congratulations on pulling together such a comprehensive list of essential learnings.’
Cliff Burrows, Group President USA and Americas, Starbucks
‘This book is full of good, practical things to make running stores that bit easier to get right.’
Julian Richer, Chairman and Founder, Richer Sounds
‘A wonderful insight into the world of retailing. A fun and inspiring read.’
Vittorio Radice, Saviour of Selfridges
‘Very much to the point and a great practical guide to retailing.’
John Thornton, former Chairman, Thorntons
‘Gets to the core of the excitement in successful retailing.’
Professor John Dawson, Founder, the Institute for Retail Studies, University of Sterling
‘A book about doing it.’
Allan Leighton, retailing legend
‘Retailing needs smart people, and Richard Hammond is a smart guy who provides good advice on how to improve stores and build a better business.’