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First published 2003 (print)
Second edition 2007 (print)
Third edition 2011 (print and electronic)
Fourth edition published 2017 (print and electronic)

© Pearson Education Limited 2003, 2007 (print and electronic)
© Pearson Education Limited 2011, 2017 (print and electronic)

The right of Richard Hammond to be identified as author of this work has been asserted by him in accordance with the Copyright, Designs and Patents Act 1988.

The print publication is protected by copyright. Prior to any prohibited reproduction, storage in a retrieval system, distribution or transmission in any form or by any means, electronic, mechanical, recording or otherwise, permission should be obtained from the publisher or, where applicable, a licence permitting restricted copying in the United Kingdom should be obtained from the Copyright Licensing Agency Ltd, Barnard’s Inn, 86 Fetter Lane, London EC4A 1EN.

The ePublication is protected by copyright and must not be copied, reproduced, transferred, distributed, leased, licensed or publicly performed or used in any way except as specifically permitted in writing by the publishers, as allowed under the terms and conditions under which it was purchased, or as strictly permitted by applicable copyright law. Any unauthorised distribution or use of this text may be a direct infringement of the author’s and the publisher’s rights and those responsible may be liable in law accordingly.

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ISBN:  978–1–292–08220–2 (print)
            978–1–292–08221–9 (PDF)
            978–1–292–08223–3 (ePub)

British Library Cataloguing-in-Publication Data
A catalogue record for the print edition is available from the British Library

Library of Congress Cataloging-in-Publication Data
Names: Hammond, Richard (Retail management consultant), author.

Title: Smart retail : winning ideas and strategies from the most successful retailers in the world/Richard Hammond.
Description: Fourth edition. | Harlow, England, UK: Pearson Education, [2016] | Includes index.
Identifiers: LCCN 2016042270 (print) | LCCN 2016051606 (ebook) | ISBN 9781292082202 (pbk.) | ISBN 9781292082233
Subjects: LCSH: Retail trade—Management.
Classification: LCC HF5429 .H2824 2016 (print) | LCC HF5429 (ebook) | DDC 658.8/7—dc23
LC record available at https://lccn.loc.gov/2016042270

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Cover design by Two Associates
Cover image © calvindexter/iStock

Print edition typeset in 9.5/13, ITC Giovanni Std by iEnergizer, Aptara® Ltd.
Print edition printed and bound in Great Britain by Ashford Colour Press Ltd, Gosport, Hampshire

NOTE THAT ANY PAGE CROSS REFERENCES REFER TO THE PRINT EDITION