The following sources aided in development of this book:
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“Focus Your Organization on Strategy—with the Balanced Scorecard,” 3rd ed. Harvard Business Review OnPoint Collection. Boston: Harvard Business School Publishing, October 2005.
Gebelein, Susan H., et al. Successful Manager’s Handbook. ePredix, 2004 edition. Minneapolis: Personnel Decisions International, 2004.
Kaplan, Robert S., and David P. Norton. The Balanced Scorecard: Translating Strategy into Action. Boston: Harvard Business School Press, 1996.
Lynch, Richard L., and Kelvin F. Cross. Measure Up! How to Measure Corporate Performance, 2nd ed. Oxford: Blackwell Business, 1995.
Neely, Andy. Business Performance Measurement: Theory and Practice. Cambridge: Cambridge University Press, 2002.
Niven, Paul R. Balanced Scorecard Step-by-Step: Maximizing Performance and Maintaining Results. New York: John Wiley & Sons, 2002.
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