About the Author

Martin Klubeck is a strategy and planning consultant at the University of Notre Dame and a recognized expert in the field of practical metrics. He holds a master’s degree from Webster University in human resources development and a bachelor’s in computer science from Chapman University. Other books by Martin include; Why Organizations Struggle So Hard to Improve So Little, Metrics: How to Improve Key Business Results, and The Professional Development Toolbox. His passion for simplifying the complex has led to the development of a simple system for developing meaningful metrics. Klubeck is also the founder of the Consortium for the Establishment of Information Technology Performance Standards, a nonprofit organization focused on providing much-needed standards for measures. You can find more information about Martin and his efforts in simplifying the complex at his website, MKKnowledgeBuilders.com.