About the Technical Reviewer

Russ Cheesman is a senior information technology professional and consultant with experiences in all phases of the System Development Life Cycle. Much of his career had been devoted to enabling IT solutions for business problems and/or opportunities. He has served as an IT manager and practitioner in many industry sectors, including banking/financial, manufacturing, construction, retail, pharmaceutical, telecommunications, and health care. Mr. Cheesman, in recent years, has been practicing business performance measurement and management within several IT and health care organizations through the use of business strategy, balanced scorecards, metrics, key performance indicators, and business analytical systems.

Mr. Cheesman was happy to serve as the senior technical reviewer for this book and related concepts on metrics, and looks forward to its release and subsequent value to all those individuals, groups, and organizations that desire improvement, continuous maturation, and peak performance.