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by Martin Klubeck
Planning and Designing Effective Metrics
Cover
Title
Copyright
Dedication
Contents
About the Author
About the Technical Reviewer
Acknowledgments
Chapter 1: Metrics: The Basics
Chapter 2: Establishing A Common Language
Chapter 3: Designing and Documenting Your Metrics
Chapter 4: Using Metrics as Indicators
Chapter 5: Using the Answer Key
Chapter 6: Establishing Standards and Benchmarks
Appendix A: Tools and Resources
Index
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Copyright
PLANNING AND DESIGNING EFFECTIVE METRICS
________________
Martin Klubeck
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