- Cover
- Title
- Copyright
- Dedication
- Acknowledgements
- Foreword
- Table of Contents
- List of Activites
- List of Figures
- Part I Recognizing the Role of Interpersonal Skills
- Part II Developing Interpersonal Skills
- 5. Developing Essential Helping Skills for Successful Funeral Service Practice
- 6. Skill One: Attending or Listening
- 1. Define the Skill
- 2. Identify Purposes for Using the Skill
- 3. Enhance Understanding of the Skill
- 4. Illustrate Use of Attending
- 5. Identify Outcomes Expected
- 6. Role-play—Demonstration
- 7. Summarize and List Guidelines for the Skill
- 8. Notes or Questions You Have for the Trainer Related to This Skill
- 7. Skill Two: Paraphrasing
- 1. Define the Skill
- 2. Identify Purposes for Using the Skill
- 3. Enhance Understanding of the Skill
- 4. Illustrate the Use of Paraphrasing
- 5. Identify Outcome Expected
- 6. Role-play—Demonstration
- 7. Summarize and List Guidelines for the Skill
- 8. Notes or Questions You Have for the Trainer Related to This Skill
- 8. Skill Three: Clarifying
- 1. Define the Skills
- 2. Identify Purposes for Using the Skill
- 3. Enhance Understanding of the Skill
- 4. Illustrate the Use of Clarifying
- 5. Identify Outcomes Expected
- 6. Role-play—Demonstration
- 7. Summarize and List Guidelines for the Skill
- 8. Notes or Questions You Have for the Trainer Related to the Skill
- 9. Skill Four: Perception Checking
- 1. Define the Skill
- 2. Identify Purposes for Using the Skill
- 3. Enhance Understanding of Perception Checking
- 4. Illustrate the Use of Perception Checking
- 5. Identify Outcomes Expected
- 6. Role-play—Demonstration
- 7. Summarize and List Guidelines for the Skill
- 8. Notes or Questions You Have for the Trainer Related to the Skill
- 10. Skill Five: Leading
- 1. Define the Skill
- 2. Identifying Purposes for Using the Skill
- 3. Enhance Understanding of Leading
- 4. Illustrate the Use of Indirect Leading
- 5. Illustrate the Use of Direct Leading
- 6. Identify Outcomes Expected
- 7. Role-play—Demonstration
- 8. Summarize and List Guidelines for the Skill
- 9. Notes or Questions You Have for the Trainer Related to the Skill
- 11. Skill Six: Questioning
- 1. Define the Skill
- 2. Identify Purposes for Using the Skill
- 3. Enhance Understanding of Questioning
- 4. Illustrate the Use of Questioning
- 5. Identify Outcomes Expected
- 6. Role-play—Demonstration
- 7. Summarize and List Guidelines for the Skill
- 8. Notes or Questions You Have for the Trainer Related to the Skill
- 12. Skill Seven: Reflecting Feelings
- 1. Define the Skill
- 2. Identify Purposes for Using the Skill
- 3. Enhance Understanding of Reflecting Feelings
- 4. Illustrate the Use of Reflecting Feelings
- 5. Identify Outcomes Expected
- 6. Role-play—Demonstration
- 7. Summarize and List Guidelines for the Skill
- 8. Notes or Questions You Have for the Trainer Related to the Skill
- 13. Skill Eight: Informing
- 1. Define the Skill
- 2. Identify Purposes for Using the Skill
- 3. Enhance Understanding of Informing
- 4. Illustrate the Use of Informing
- 5. Identify Outcomes Expected
- 6. Role-play—Demonstration
- 7. Summarize and List Guidelines for the Skill
- 8. Notes or Questions You Have for the Trainer Related to the Skill
- 14. Skill Nine: Summarizing
- 1. Define the Skill
- 2. Identify Purposes for Using the Skill
- 3. Enhance Understanding of Summarizing
- 4. Illustrate the Use of Summarizing
- 5. Identify Outcomes Expected
- 6. Role-play—Demonstration
- 7. Summarize and List Guidelines for the Skill
- 8. Notes or Questions You Have for the Trainer Related to the Skill
- Summary Outcomes of Part II
- Part III Overcoming Barriers to Implementation
- Part IV Grief and Mourning
- 17. Understanding Grief and Mourning
- Dispelling Five Common Myths about Grief
- Myth #1: Grief and Mourning Are the Same Experience
- Myth #2: A Predictable and Orderly Stage-like Progression Exists to the Experience of Mourning
- Myth #3: The Best Procedure Is to Move Away from Grief Instead of Toward It
- Myth #4: Following the Death of Someone Significant to You, the Goal Is to “Get Over” Your Grief
- Myth #5: Tears Expressing Grief Are Only a Sign of Weakness
- Summary Related to Myths
- References
- Dispelling Five Common Myths about Grief
- 18. Uniqueness of Grief Response
- 1. Nature of the Relationship with the Person Who Died
- 2. Availablity, Helpfulness, and Ability of the Person to Make Use of a Social Support System
- 3. Unique Characteristics of the Bereaved Person
- 4. Unique Characterists of the Person Who Died
- 5. The Nature of the Death
- 6. Person’s Religious and Cultural History
- 7. Other Crises or Stresses in the Person’s Life
- 8. Previous Experiences with Death
- 9. Social Expectations Based on the Sex of the Survivor
- 10. Ritual or Funeral Experience
- Summary Related to Grief Response
- 19. Overview of Normal Experience of Grief
- 20. Understanding Common Patterns of Avoiding Grief
- 21. Children and Grief
- 17. Understanding Grief and Mourning
- Part V Caring for the Caregiver
- 22. Funeral Service and Stress: Caring for the Caregiver
- The Funeral Director and Stress
- Exhaustion and Loss of Energy
- Irritability and Impatience
- Cynicism and Detachment
- Physical Comlaints and Depression
- Disorientaion and Confusion
- Omnipotence and Feeling Indispensable
- Minimization and Denial of Feelings
- Am I Experiencing Funeral Service Burnout?
- Guidelines for Caring for the Funeral Director
- Final Thoughts
- Summary Outcomes of Chapter
- References
- 23. A Final Word
- 22. Funeral Service and Stress: Caring for the Caregiver
- Training Opportunities
- Index
- About the Author
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