Index

A

accountability, 77, 80–84

agenda items, 182–187

ALPEDoT, 57–64

American English and British English, 215–218

appraisal meetings, 180

aptitude tests, 11, 22–28, 91

kinds of, 26–28

purpose, 23

tips for taking, 24–26

attitude, 18, 39, 50, 67–68, 76–78, 85, 134, 137 , 148, 220

about time management, 57–58

been-there-done-that, 131

‘let them wait,’ 65

positive, 18, 57–58, 68, 138, 204–205

win/lose, 149

work ethics and, 78

to work hard, 69–70

audience analysis, 90, 100

 

B

barriers to communication. see distortions

big Picture, 52, 70–71, 77–78, 82, 144, 149 , 184

body language, 98–99, 105–107

elements, 110–115

during group discussions, 33–35, 114–115

during interviews, 114–115

during listening, 112, 118–119

in synchronous communication, 92–95

brainstorming meetings, 180

 

C

campus placement cell/placement centres

checklist, 9

office, 3

communication, 7, 11, 29, 33, 39, 41, 48 , 79, 82, 84–85. see also body language; listening

asynchronous, 91, 93–95

cycles, 91

distortion and barriers in, 97–101

elements of, 90–91

modes of, 91–95

spoken, 102–109

synchronous, 91–95

types, at workplace, 96–97

conference calls, 55, 84, 121, 164, 179, 183

phone, 195–196

continuing formal education, 126

core competence, 39, 50, 77

Covey, Stephen, 60, 71, 82, 117, 131

 

D

diagonal communication, 97

differently-abled persons, 136, 138–139

distortions, 95, 97–100

diversity

cultural, 135

differently-abled persons, 136, 138–139

gender, 135

geographic, 135

importance and usefulness, 136

improving, 136–139

individual, 136

linguistic, 135

downward communication, 96

dream job, 9–10, 13

dress, 38, 85, 195

 

E

e-learning opportunities, 127

email

advantages and disadvantages, 198–199

to apply for a job, 199–200

enquiry, 200–205

etiquettes, 211–212

problem-reporting, 205–207

responding to problems over, 208–210

status-reporting, 210–211

emotional intelligence

benefits of, 156–157

components of, 153–156

enhancing, 156

stages of, 154

at work, 152–153

emotional self-awareness, 154

enquiry email, 200–205

ethics, 39, 76–78, 219, 223

expectation management, 48, 50–51, 70, 84 , 112, 207

steps in managing, 159–164

eye contact, 33, 38–39, 93–95, 111–112, 114–115, 118. see also body language

 

F

facial expression, 92, 112–113

factual communication, 97

fillers, 107–108

formal communication, 97

 

G

gesture, 35, 39, 93, 98, 111–115, 135, 217

Goleman, Daniel, 153

grapevine communication, 97

group discussion, 11, 29–35, 89, 91–92, 110–115, 120, 130

group think, 149

 

H

horizontal communication, 97

 

I

incidental/tacit learning, 126

informational privacy, 171

internal workshops/training sessions/short courses, 126

interview, 7, 9

first-level, 13

interviewers’ perspectives, 39

personal, 11, 30

preparing for, 38

questions to tackle, 40–44

right frame of mind for, 37

technical, 11

tips for carrying yourself through an, 38–39

 

J

Johari Window, 6, 156, 220

 

L

leadership skills, 33–34, 57, 146–148, 221

lifelong learning, 77, 125–132, 220

avenues for, 126–127

challenges to, 131–132

effective learning, 130–131

misconceptions about, 132

stages in, 127–130

listening

active, 33–34, 82, 91, 100, 112, 117–120 , 130, 155–156, 170, 181, 193

interruptions and, 120

during interviews and GDs, 112, 118–19

skills in phone communication, 120–121

 

M

meetings, 65, 74, 84, 89, 92, 94, 114, 145, 164–165

participants’ perspectives, 180–181

PROOF method, 182–188

types of, 179–180

minutes of meetings, 186–188, 194

MoM. see minutes of meetings

Murphy’s Law, 51

 

N

Nervousness, 36, 99, 112

no-nosense communication, 97

nonverbal communication. see body language

 

O

official communication, 97

one-on-one meetings, 180

on-the-job training, 126

organizational privacy, 171

ownership. see accountability

 

P

pace, 105–106

pauses, 107–108

peer-review meetings, 180

performance expectation management. see expectation management

performance management cycle, 160

personal excellence, 219–221

personal integrity, 222–223

phone communication, 195–196

phone interview, 194–195

physical privacy, 171

pitch, 106

Plan-Do-Check-Act (PDCA) cycle, 71–73

posture, 33–35, 39, 92, 108, 111–112, 118

Powell, Colin L., 224

privacy, 167, 170–172

professionalism, 14, 21, 33, 181, 191, 195, 204 , 219–220

case of true professional, 79

developing, 80–84

foundation of, 77–79

psychometric tests

Myers-Briggs Type Indicator (MBTI), 6–7

 

R

recruitment process

selection process, 4, 9–10, 22

resilience, 42

résumé, 3, 5–6, 10, 12–19, 22, 35, 38, 40, 43 , 91, 195, 199

5F Principle of writing, 14

steps in writing, 14–16

structure and content, 16–19

risk management, 48, 51

 

S

saying ‘no,’ 167, 172–175

self-actualization, 126, 150, 219

self-actualization, learning for, 126

self-awareness, 39, 41, 43, 154, 156

skill-enhancement programs, 126

SMAART Goals, 51, 84

small talk, 135, 138, 146, 167–170, 185, 194 , 197, 215

social responsibility and giving back to the society, 224

spoken communication. see voice

status reports, 210–211

status review meetings, 179–180

SWOT analysis, 4–5, 7, 41, 47

 

T

team chemistry, 141, 143–144, 149

teamwork, 17, 41

characteristics of modern teams, 141–142

factors weakening, 149

stages of team development, 143–144

team-individual relationship, 149–150

tips on being a good team player, 144–146

time management

bad practices, 64–65

classification of activities, 57–63

six-step approach to (ALPEDoT), 57–64

symptoms of problems, 56–57

for transitions, 54–56

Toastmaster’s Club, 218

 

U

Unique Selling Proposition (USP), 10 , 16

unprofessionalism, signs of, 84–86. see also professionalism

upward communication, 96

 

V

video conferencing, 93–94, 183. see also body language

vision

characteristics of, 48–49

significance of, 47–48

tips for developing a successful, 52–53

visioning process, 50–52

voice, 83, 93–94, 99

effectiveness of, 108–109

elements of, 102–108

volume, 106–107

 

W

working hard, 68, 70, 74

dimensions and characteristics of, 67–74

myths and fallacies about, 74–75

working smart, 75

work–life balance, 221–222