Index
- A3 Report, 138t, 139–40
- Accone, Tanya, 183–85
- Adobe, 31, 74t, 78, 109
- Adult Rock Band, 132–33
- agile movement, 88
- agility, 53
- Airbnb, 154t, 158
- Alcoholics Anonymous, 65, 66
- Amazon.com, 74t, 75–76, 138t, 140
- ambidexterity, 163
- ambiguity, adeptness in
- as behavior of innovators, 24t, 28–29
- benefits of, 31
- and culture sprint activation session, 96t, 99–100
- and DBS Wreckoon, 156
- discovery questions for, 149–51
- and Supercell’s Cheers to Failure, 157–58
- and Tata’s Dare to Try, 74t, 77
- Andon Cord, 174–75
- Anthony, Robert N., Sr., 17–18
- Apple Pay, 37
- artifacts
- copying those in innovative companies, 5–6
- and culture of innovation, 20, 22
- defined, 66, 68, 81
- as part of BEANs at Innosight, 69–70
- See also BEANs (behavior enablers, artifacts, and nudges)
- Asana, 174t, 177
- Atlassian, 154t, 155
- autonomy, 210
- Ballmer, Steve, 166
- bananas, at McDonald’s, 45–46
- Barclay’s, 181
- BEAN boosters, 118
- for blueprinting ideas, 141–43
- for discovering opportunities, 124–26
- for idea testing and assessment, 159–66
- for moving ideas forward, 178–83
- BEANs (behavior enablers, artifacts, and nudges)
- authors’ favorites, 73–78
- for blueprinting ideas, 137–38
- brainstorming and refining, 103t, 106–9
- capture template, 107–8
- at DBS development center, 82–86
- defined, 9
- for discovering opportunities, 119–24
- elements of successful, 71–73
- full, 117
- for idea testing and assessment, 153–58
- impact of, 201
- implementation of, 85–86, 111–12, 114
- at Innosight, 68–71
- and lessons from habit-change literature, 64–68
- list of, 219t–25t
- for moving ideas forward, 171–77
- partial, 117
- pitching and selecting winning, 103t, 109–10
- process for creating, 78–80
- refining and implementing, 85–86
- BEANstorming, 102–10
- behavioral blockers
- eliminating, 83–85
- identifying, 83, 90–92, 103–5
- surfacing, at DBS, 106–9
- behavior enablers, 66, 67, 69, 80–81. See also BEANs (behavior enablers, artifacts, and nudges)
- behaviors
- getting granular about desired, 102–3
- identifying desired, 83, 88–89
- Bertolini, Mark, 165
- Bets Board, 174t, 176
- beverage-dispensing backpacks, 35–36
- bike riding, unlearning, 63–64
- Blank, Steve, 130
- BNP Paribas, 138t, 139
- Boehringer Ingelheim, 74t, 76–77, 80
- Booth, Catherine, 33–34
- Booth, William, 33–34, 38
- Bower, Joseph, 48
- Braintrust, 141–43
- Bridgewater, 162–63
- Brooks, Christopher, 16
- Bureaucracy Busters, 120t, 121–22
- Bushnell, Nolan, 65
- Bussey, Sharon, 38
- Bussey, Steve, 35, 36, 37–38, 39
- candor, lack of, 84–85
- catalysts, innovation, 174t, 177, 182
- Catmull, Ed, 142–43
- chameleon leadership, 163–66
- chaos monkey, 156
- Cheers to Failure, 154t, 157–58
- choice architecture, 67
- Christensen, Clayton, 26n7, 180
- Cisco Systems, 182
- Close-Ups, 121t, 123
- closure, 192
- Cockcroft, Adrian, 3
- collaboration
- as behavior of innovators, 24t, 26–28
- benefits of, 31
- and blueprinting ideas, 137, 139–40
- and Boehringer Ingelheim’s Lunch Roulette, 74t, 76–77
- and culture sprint activation session, 95–96, 97
- discovery question for, 149
- comment cards, 5–6
- communication, effective, 209
- competing commitment, 104
- competition, reframing, 52
- complex failure, 160
- confirmation bias, 156
- constraint, creativity and, 178–79
- Cook, Scott, 144–46, 148–49, 163–64
- corporate incubators and accelerators, 181
- corporate venture capital, 181
- COVID-19, 4, 16, 60–62, 134
- creativity
- benefits of fostering, 31
- and constraint, 178–79
- Pixar and formula for, 142–43
- risks of, 42–45
- culture
- defined, 32
- and strategy, 47–50, 209
- culture blockers, 203–4
- Culture Canvas, 84
- culture change, 6–8
- at DBS, 187–91, 201
- effecting, 169, 201–2
- measuring and monitoring, 210
- principles for driving, 208–10
- showing value of, 92
- stages of, 113t
- time required to change, 195–96
- culture of innovation
- additional resources for learning about, 206–8
- benefits of creating, 30–32
- and clarity in language, 197
- creating, 1–2, 6–8, 203
- defined, 8, 19–23, 32
- diagnostic for, 211–17
- survey, 91–92
- Culture Radar, 112
- culture sprint, 87–88
- activation session, 94–110, 114
- following activation session, 111–12
- preparation for activation session, 88–94
- curiosity
- assessing curiosity quotient, 135–36
- as behavior of innovators, 23–25
- benefits of fostering, 31
- and culture sprint activation session, 98–100
- and DBS’s Gandalf Scholarship, 74t, 75
- encouraging, 119–20
- impediments to, 44
- current state, diagnosing, 90–92
- customer obsession
- and Amazon.com’s Future Press Release, 74t, 75–76
- as behavior of innovators, 24t, 26
- benefits of, 31
- and blueprinting ideas, 137
- and culture sprint activation session, 96–98
- at DBS, 53
- and discovery of innovation opportunities, 122–23
- discovery question for, 149
- and P&G’s Consumer-Is-Boss Movement, 124–26
- as principle for driving culture change, 209–10
- reinforcing, 109–10
- Danfoss, 119–21
- Dare to Try, 74t, 77
- Dataminr, 127–28
- DBS Bank
- culture change at, 2–3, 51–62, 187–91, 201
- Culture Radar at, 112
- Gandalf Scholarship, 74t, 75
- MOJO, 73
- surfacing blockers at, 106–9
- uses BEANs at development center, 82–86
- Wreckoon, 154t, 155–56
- dela Cruz, Ferdz, 162
- delivery question, 149
- Deming, W. Edwards, 50
- Development Bank of Singapore. See DBS Bank
- Deverell, Sir Chris, 128–29
- disciplined experimentation, 179–80
- discovery question cheat sheet, 148–51
- Disney, 141–42
- “diverge to converge” ideation, 99
- Dlugose, Dave, 35
- Doerr, John, 166
- double diamond model, 56–57
- Drucker, Peter, 33, 202
- Duncan, Dave, 17n3
- DZ Bank, 181
- Eaton, Helen, 131–34, 198
- Edison, Thomas, 18–19, 159–60
- Edmondson, Amy, 31, 159, 160–61
- empowerment
- and Adobe’s Kickbox, 74t, 78
- as behavior of innovators, 25t, 29–30
- benefits of, 31
- and culture sprint activation session, 100–101
- discovery question for, 151
- and moving ideas forward, 174–75
- Empty Chair, 138t, 140
- Essentials of Accounting (Anthony), 17–18
- experimentation
- at DBS, 53
- disciplined, 179–80
- encouraging, 210
- external innovation amplifiers, 181–82
- failure
- celebrating, 157–58
- preventable, 160, 161
- and psychological safety, 159–61
- rewarding intelligent, 101
- Fairhurst, Fiona, 147
- fear
- as behavioral blocker, 104, 107
- as impediment to innovation, 42
- First Friday BEAN, 70–71
- Fishburne, Tom, 106–7
- 4D model, 56–57
- Future Press Release, 74t, 76, 95
- Gandalf Scholarship, 74t, 75
- Gander, 33
- General Mills, 182
- Gilbert, Clark, 48
- Global Innovation Center (GIC), 184–85
- Golden Hands, 27–28, 29–30
- AdWords, 47
- Bureaucracy Busters, 120t, 121–22
- #MonkeyFirst, 154t, 158
- Pay, 37
- Gorsky, Alex, 165–66
- Great Game of Business, 174t, 175
- growth mindset, 167–69
- Gulley, Rich, 35
- Gupta, Piyush, 2, 51–52, 59
- Guth, Robert A., 47
- G-WIN, 182
- habits, 21
- and authors’ favorite BEANs, 73–78
- and BEAN creation process, 78–80
- and BEANs at DBS development center, 82–86
- and BEANs at Innosight, 68–71
- changing, 63–64, 66
- and elements of successful BEANs, 71–73
- engrained, 47–50
- lessons from habit-change literature, 64–68
- hackathons, 190–91
- Harper, Mike, 35–36
- hats, importance of leaders wearing different, 162
- Heath, Chip and Dan, 67, 120n3
- hierarchy effect, 156
- HIPPO problem, 148
- Hoffmann, Dave, 45–46
- HubSpot, 121t, 123–24
- Hurricane Irma, 15–16
- ice breakers, 97
- idea capture template, 100
- ideas, blueprinting
- BEAN boosters for, 141–43
- discovery question cheat sheet for, 148–51
- Intuit case study, 144–46
- and problem solving at intersections, 147–48
- relevant BEANs for, 137–38
- IdeaLab, 198–99
- Ideas Box, 5–6
- idea-sourcing platforms, 182
- idea testing and assessment
- BEAN booster for, 159–66
- innovator’s checklist for, 170–72
- Microsoft case study for, 166–69
- relevant BEANs for, 153–58
- incubators, internal, 182
- incubators and accelerators, corporate, 181
- InDay, 174t, 177
- inertia, 42, 66, 176
- Innocent, 154t, 158
- innoganda, 6, 22, 178–80
- Innosight, 48–49, 66, 68–71, 99
- innovation
- in action, 19
- assessing relationship with, 217–18
- barriers to, 41–42, 49
- and conflation of technology, 184
- confusion of BEANs with, 79–80
- defined, 17–19, 32
- as discipline, 23
- as happening everywhere, 194–95
- in large companies versus startups, 195
- room for and possibility of, 194
- at The Salvation Army, 33–40
- teaching, 60
- uncertainty and need for, 4
- See also culture of innovation
- innovation amplifiers, 181–83
- Innovation Book and Awards, 138t, 139
- innovation catalysts, 174t, 177, 182
- innovators
- behavior of and support for, 23–30, 53
- integration of, 59–60
- innovator’s checklist, 170–72
- InnoVision, 40
- institutionalized inertia, 47–50, 66
- intelligent failure, 160–61
- internal incubators, 182
- internal innovation amplifiers, 182–83
- International Development Innovation Alliance, 184
- intersection-supporting infrastructure, 138t
- interviews, and diagnosing current state, 90–91
- Intuit, 144–46, 163–64, 174t, 177
- Irma (hurricane), 15–16
- IT, at DBS, 52, 189–90
- jHub, 127–29
- Jobs, Steve, 138, 141–42, 170, 201
- “job to be done,” 26n7
- Johnson, Charles “Kelly,” 182
- Johnson & Johnson, 165–66
- Joint Forces Command (JFC), 128
- Joy Space, 187–88
- Just Go with It, 154t, 158
- LaBossiere, Dan, 35–36
- LaBossiere, Jim, 38–39
- Lafley, A. G., 125–26, 198
- Lahey, Lisa Laskow, 104n10
- language, clarity in, 196–97
- leadership
- careful, 198
- chameleon, 163–66
- Cook, Scott at Intuit, 144–46, 148–49, 163–64
- Deverell, Sir Chris at Joint Forces Command, 128–29
- Eaton, Helen at Settlement Music School, 131–34
- Lafley, A. G. at P&G, 125–26
- Nadella, Satya at Microsoft, 167–69
- and setting behavioral example, 210
- wearing different hats, 162
- learned helplessness, 44
- learning organization, DBS as, 53, 75
- light bulb, development of, 18–19
- Lilly Cone, Anne, 126
- LinkedIn, 174t, 177
- Live from Day 1, 154t, 158
- “Living it. Working it” program, 126
- Lockheed Martin, 182
- LumenLab Wall of Customers, 120t, 122–23
- Lunch Roulette, 74t, 76–77, 80
- Manila Water, 162
- Manirakiz, Jamie, 39
- Man on the Moon, 119–21
- markets, breaking into new, 54
- Maskell, Victoria, 15–16
- McDonald’s, 45–46
- McGrath, Rita Gunther, 49, 191–92
- meetings, 57–59, 62, 64, 72, 73
- MetLife, 120t, 122–23
- Microsoft, 47, 166–69
- mindfulness, 165
- minimum viable product (MVP), 171–72
- Mobile Joes, 35–36
- MOJO, 58, 62, 64, 72, 73, 96
- #MonkeyFirst, 154t, 158
- movement, starting, 193
- authors’ parting thoughts on, 198–204
- lessons from NO-DETs, 194–98
- moving ideas forward
- BEAN boosters for, 178–83
- DBS case study for, 187–91
- relevant BEANs for, 171–77
- UNICEF case study for, 183–86
- and zombie amnesty, 191–92
- Musyoka, Nick, 147–48
- My Pain Points, 121t, 124
- Nadella, Satya, 167–69
- Netflix, 3, 156
- NO-DETs (normal organizations doing extraordinary things), 2, 33
- lessons from, 194–98
- No Meeting Wednesday, 174t, 177
- Nordstrom, 138t, 140–41
- nudges
- defined, 66, 67–68, 81
- at Innosight, 70–71
- See also BEANs (behavior enablers, artifacts, and nudges)
- office design, 187–88
- OneWeek, 168–69
- opportunities, discovering
- and assessing curiosity quotient, 135–36
- and grassroots market understanding, 130–34
- jHub case study on, 127–29
- and P&G’s Consumer-Is-Boss Movement, 124–26
- relevant BEANs for, 119–24
- Optus, 121t, 123
- organizational consistency, as element of successful BEAN, 72–73
- organizational structure, changing, 189–90
- Pascale, Richard, 92
- Picasso, Pablo, 107, 147, 170
- Pixar, 138t, 141–43
- platform operating model, 190
- Plussing, 138t, 141
- policies, relaxing, 188–89
- Powell, James, 16
- practicality, as element of successful BEAN, 72
- premortems, 154t, 155
- preventable failures, 160, 161
- prioritization
- of BEAN implementation, 111
- lack of, 85
- problem-solving, success through, 47
- Procter & Gamble, 124–26, 198
- Project Lemonade, 61
- psychological safety, 101, 157–58, 159–63
- reinforcement, as element of successful BEAN, 72
- research & development, 183
- resource allocation, 45–46, 180
- “river of life” exercise, 97
- Roma community, 26, 27–28
- Ronn, Karl, 41n1
- routines, 21, 72
- Salvation Army, The, 33–40
- Salvation Factory, 38–40
- Sandlin, Destin, 63–64
- SAP, 165
- Sapra, Sharad, 183–84
- Schein, Edgar, 20–21
- scouting, technology and business-model, 181
- self-transforming, 164
- September 11 terrorist attacks, 33
- Settlement Music School, 131–34, 198
- 70:20:10 BEAN, 85
- shadow strategy, 41–42
- acknowledging and defeating, 7
- and changing habits, 64
- and culture, 47–50
- and resource allocation, 45–46
- and risks of creative expression, 42–45
- Singtel Group, 87–88, 90–91, 93–94, 95–110, 198
- Skunk Works, 182
- SmartBuddy, 56–57
- Smith, Brad, 144, 145, 146
- songs, favorite as icebreaker, 71
- Speedo, 147
- Spotify, 174t, 176
- sprint, 88. See also culture sprint
- strategic business development, 182
- strategy, culture and, 47–50, 209
- Strikepoint grant program, 38–39
- Stumping Google, 121t, 124
- Supercell, 154t, 157–58
- superpowers, as icebreaker, 95
- surveys, diagnostic, 91–92, 211–17
- Syngenta, 147–48
- talent, appraising, 161
- Tan, Aileen, 87–88, 95, 100, 110
- Tasty Catering, 174t, 175
- Tata Group, 74t, 77
- Team Temp, 84–85
- technology, conflation of innovation and, 184
- technology and business-model scouting, 181
- technology operations, at DBS, 52, 189–90
- Thompson, David, 76–77
- Toyota
- A3 Report, 138t, 139–40
- Andon Cord, 174–75
- Toyota Production System (TPS), 146, 174–75
- trackability, as element of successful BEAN, 73
- trend scouting, 181
- Twain, Mark, 145
- uncertainty, 4, 153–54
- UNICEF
- as case study for moving ideas forward, 183–86
- and U-Report for disaster preparedness, 15–16
- and youth empowerment, 25, 28
- See also UPSHIFT
- uniqueness, as element of successful BEAN, 73
- Unlimited Free Books, 121t, 123–24
- UPSHIFT, 25, 26, 27–28, 29–30
- UPSHIFT 2.0 conference, 28
- U-Report, 15–16
- Wallace, Amy, 142–43
- “wallow in the problem,” 56–57
- Watson, Chaz, 37
- Weight Watchers (WW), 65, 66
- WITCH (“Who Is The Customer Here?”), 109–10
- working teams, forming, 94
- Wreckoon, 154t, 155–56
- Wright Brothers, 179–80
- WW (Weight Watchers), 65, 66
- zombie projects and amnesty, 191–92
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