Index

Ad-hoc staff, 5, 45, 46, 48, 51, 53, 61, 64, 66, 71, 74, 76, 79, 80, 87

After-Action Report, 50, 64, 81, 126, 128, 156–157

Amateur Radio Emergency Service, 115

Australasian Inter-Service Incident Management System (AIIMS), 16, 40

functional management, 18–19

history, 17

management, 18

normal operations, 17–18

span of control, 19

strengths, 19–20

weaknesses, 20

Boardroom layout, 108–109

Bull’s Eye layout, 107–108

Business Cycle meeting, 3, 14, 49, 63, 70, 72, 80, 81, 85, 102, 105, 106, 108, 112, 127, 128, 130–132, 136–137, 140, 142, 145, 149, 152, 155

Business cycle process, 126–129

Cabinet Office Briefing Room “A” (COBRA), 29

Case-specific Annexes, 51, 52

Cellular telephones, 112–113

Chaos theory, 1

Command-and-control, for healthcare

command group, 64–65

liaison lead, 70–72

public information lead, 67–70

safety officer, 65–67

dietary, 86

general staff, 72–73

finance chief, 79–80

logistics chief, 77–79

operations chief, 73–75

planning chief, 75–77

housekeeping, 85–86

incident manager, 62–64

information technology, 84

office manager, 82–83

scribe, 81–82

security, 83

subordinate roles, 79–80

support roles, 83

telecommunications, 85

Command-and-control models, 2–5

objectives, 2

emergency support functions (ESF), 23–27, 39

interoperability, 54–56

overview, 1–2

Command center design

considerations, 100–103

creation challenges, 95–96

hybrid, 98–100

improvised, 98

information display, 110–111

information technology and network, 116–119

layouts, 105–109

Boardroom, 108–109

Bull’s Eye, 107–108

marketplace, 105–106

mission control, 104–105

objectives, 93–94

overview, 93

purpose-built, 97

radios, 114–116

role and purpose, 94–95

telephony, 111–113

types, 97

virtual, 109–110

Command group, 64–72

Command Staff, 13, 14, 73

Communications, 1, 3, 6, 17, 19, 20, 22, 25, 28, 115

Coordinated resource management, 10

Coordination, 9, 55

Dietary staff, 86

Documentation, 144–145

Event Log, 148–149

job action sheets, 146–148

resource/information requests, 149–151

situation report, 151–154

Emergency management, 25

Emergency Manager, 54, 87, 96, 111–112

Emergency Operations Center (EOC), 120

Emergency preparedness, 24, 41, 52

Emergency Response Plan, 24, 51. 52, 64, 66, 68, 69, 71, 75, 76, 79, 80, 125, 130, 132, 135, 145, 158

Emergency support functions (ESF), 23–27, 39

Energy, 26

Event Log, 148–149

Finance/accountability, 14

Finance chief, 79–80

Firefighting, 25

Functional management, 18–19

Gantt chart, 141–143

General Staff, 14, 72–80

Gold Command, 9, 28, 55

Healthcare Emergency Command and Control System (HECCS), 37

history, 47–48

normal operations, 49–50

special functions, 50–51

strengths, 51–52

structure, 47

supporting roles, 53–54

weaknesses, 52–53

Healthcare-specific resources, 41–43

Heavy Urban Search and Rescue team, 55

HECCS. See Healthcare Emergency Command and Control System (HECCS)

Hospital Incident Command System (HICS), 37–38, 44

history, 44–45

normal operations, 45

special functions, 46

strengths, 46

weaknesses, 46

Housekeeping, 85–86

Hybrid Command Center, 98–99

ICS. See Incident command system (ICS)

Improvised Command Center, 98

Incident action planning (IAP) process, 4, 9–10, 18, 64, 75–76, 126

completion, monitoring for, 137

identifying goals, tactics, and tasks, 133–135

management strategy, 132–133

meeting planning, 130–131

planning meeting timetable, 136–137

setting goals, objectives, and timelines, 135–136

setting operational periods, 136

situational awareness development, 131–132

team assembly, 129–130

Incident command system (ICS), 22, 37, 44–45, 52, 55, 56

coordinated resource management, 10–12

coordination, 9

history, 5–7

incident action plan, 9–10

incident management system (see Incident management system)

integrated communications, 10

management, 9

modular organization, 8

normal operations, 7

plain language communications, 7–8

span of control, 8

structure, 6

unity of command, 8–9

Incident Commander, 7, 9, 10, 21, 42, 44, 45, 55, 62

Incident Controller, 16–20, 55, 62

Incident Log, 63–64

Incident management system (IMS), 37–38, 52

history, 12–13

normal operations, 13–15

strengths, 15

structure, 12

weaknesses, 16

Incident Management Team, 18, 20

Information display, 110–111

Information technology, 84

Integrated communications, 10

Interagency

cooperation, 80

liaison task force, 72

planning task force, 76

public information task force, 69

safety task force, 67

Interoperability, 54–56

Ishikawa diagrams, 133–136, 139–141

Job Action Sheets, 51–53, 64, 66, 71, 75, 76, 79, 80, 135, 146–148

Liaison lead, 70–72

Location-specific factors, 39–41

Logistics, 3, 14, 15, 19, 30, 51, 56, 73, 86

Logistics chief, 77–79

Long-term community recovery, 26

Management strategy, 132–133

Marketplace layout, 105–106

Mass-casualty event, 52, 119–120, 131

Meeting planning, 130–131, 136–137

Mission control layout, 104–105

Multi-Agency Coordination System, 22

National Health Service, 41

Office manager, 82–83

Operational periods, 136

Operations chief, 73–75

Operations Lead, 42

Plain language communications, 7–8

Planning chief, 75–77

Post-Event Debriefing Reports, 64

Project Management, 138–139

Project Manager, 63

Public Information, 13, 15, 22, 42, 51, 56, 69

Public Information Lead, 67–70

Public Information Officer, 118

Pull systems, 100

Purpose-built Command Center, 97

Push systems, 99–100

Radios, 114–116

RAYNET, 115

Recovery Plan, 75

Remote control approach, 3

Resource/information requests, 149–151

Root Cause Analysis, 76

Safety Officer, 42, 43, 65–67

Scribe, 61, 81–82

Security, of Command Center, 102–103

Security staff, 83

Situational awareness development, 131–132

Situation Report, 4, 64, 151–154

Subordinate roles, 81

Finance Chief with, 79

Logistics Chief with, 77

operations Chief with, 73

Planning Chief with, 75

Supporting roles

emergency support function (ESF), 23

Healthcare Emergency Command and Control System (HECCS), 53

Support roles, 83

Support tasks, 140–141

Task Force, 67

Telecommunications, 85

Telephony, 111–113

Transportation, 24

Two-way radio communications, 115–116

UK Gold, Silver, Bronze System, 27, 40

history, 28

normal operations, 28–29

special functions, 29

strengths, 29

weaknesses, 29

U.S. National Incident Management System (NIMS), 40, 55, 56

example, 21

history, 20–22

normal operations, 22

special functions, 22–23

strengths, 23

weaknesses, 23

Value-Stream Mapping, 76

Virtual Command Center, 109–110

Voice over Internet Protocol (VoIP) telephony, 85, 113