APPENDIX C: RECOMMENDED READING

Business Intelligence

De Ville, Barry. Microsoft Data Mining: Integrating Business Intelligence for E-Commerce and Knowledge Management. Woburn, MA: Butterworth-Heinemann, 2001.

Sullivan, Dan. Document Warehousing and Text Mining: Techniques for Improving Business Operations, Marketing, and Sales. New York: John Wiley & Sons, 2001.

Collaboration and Communities

Cohen, Don, and Laurence Prusak. In Good Company: How Social Capital Makes Organizations Work. Boston, MA: Harvard Business School Publishing, 2001.

Davenport, Thomas H., and Laurence Prusak. Working Knowledge. Boston, MA: Harvard Business School Publishing, 2000.

Davis, Julie L., and Suzanne Harrison. Edison in the Boardroom: How Leading Companies Realize Value from Their Intellectual Assets. New York: John Wiley & Sons, Inc., 2001.

O’Dell, Carla, and C. Jackson Grayson. If Only We Knew What We Know: The Transfer of Internal Knowledge and Best Practice. New York: Simon & Schuster Trade, 1998.

Senge, Peter M. The Fifth Discipline: The Art and Practice of the Learning Organization. Garden City, NY: Doubleday & Company, Inc., 1994.

Senge, Peter M., Charlotte Roberts, Richard B. Ross, and Bryan Smigh. The Fifth Discipline Fieldbook: Strategies and Tools for Building a Learning Organization. New York: Bantam Doubleday Dell Publishing Group, 1994.

Content Management

Bannan, Joan. Intranet Document Management: A Guide for Webmasters and Content Providers. Reading, MA: Addison Wesley Longman, Inc., 1997.

Nakano, Russell. Web Content Management: A Collaborative Approach. Reading, MA: Addison Wesley Longman, Inc., 2001.

Learning

Rosenberg, Marc J. E-Learning: Strategies for Delivering Knowledge in the Digital Age. New York: McGraw-Hill Professional Publishing, 2000.

Project Management

Forsberg, Kevin, Howard Cotterman, Hal Mooz. Visualizing Project Management: A Model for Business and Technical Success. New York: John Wiley & Sons, 2000.

McConnell, Steve. Software Project Survival Guide: How to Be Sure Your First Important Project Isn’t Your Last. Redmond, WA: Microsoft Press, 1998.

Murch, Richard. Project Management: Best Practices for IT Professionals. New York: Prentice Hall, 2000.

Information Technology

Janczewski, Lech. Internet and Intranet Security Management: Risks and Solutions. Hershey, PA: Idea Group Publishing, 2000.

Northcutt, Stephen, Donald McLachlan, and Judy Novak. Network Intrusion Detection: An Analyst’s Handbook. Indianapolis, IN: New Riders Publishing, 2000.

Zwicky, Elizabeth D., Simon Cooper, D. Brent Chapman, and Deborah Russell. Building Internet Firewalls (Second Edition). Cambridge, MA: O’Reilly & Associates, 2000.