INDEX
The index that appeared in the print version of this title was intentionally removed from the eBook. Please use the search function on your eReading device for terms of interest. For your reference, the terms that appear in the print index are listed below
access
as enterprise portal feature
to information
user
access and integration services
activities
assignment to
focus area diagrams of targeted
identification of
organization of
and tasks
work process maps of targeted
administration services
administrative resources, centralized
administrators, server
agendas, sample
for architecture and infrastructure kick-off
for architecture and infrastructure report
to management objectives review
for portal maps
for portal requirements kick-off
for portal requirements report
for program review
for strategy kick-off
for strategy report
Anderson, Philip
on group communication
on success of corporation
AOL
API (application programming interface)
application and integration services (layer five)
application developers
application development team
application hosting services
application integration
application programming interface (API)
applications and systems (layer six)
approval, executive
architects, Web access
architecture and infrastructure
chief technology office interviews for
report for
template for
architecture and infrastructure team
Arquilla, John, on networks vs. hierarchies
assets
audioconferencing
auditing, work processes
authentication
authority files
behavior, see culture and behavior
best practices
bookmarks
Boolean search
Brown, John Seely, on innovation in corporations
budgets
Building a Learning Organization (David Garvin)
business analysts
business intelligence
documentation of applications of
horizontal portal support of
as IT-enabling framework feature
in user interface
business object context
business rules as
and presentation filters
user context as
business objectives support
by knowledge management
as questionnaire section
business objects
focus area diagrams as
in methodology
work process diagrams as
business rules
business-to-business integration
buyers
caching
call center representatives
categorization schemes
category search
cellular phones
centralized administrative resources
certification
change management plan
charter documentation of
template of
in value proposition
charter (enterprise knowledge portal program)
benefits of portal defined in
budgets/funding documented in
change management plan documented in
communication plan documented in
risks with portal defined in
scope and objectives documented in
strategic relationships defined in
team members and stakeholders identified in
template for
chief technology office
classifications and categories (knowledge organization systems)
classification schemes
collaboration and communities
documentation of applications of
horizontal portal support of
as IT-enabling framework feature
in user interface
collaboration services
collaborative commerce
collapsible windows
Collins, Heidi, on methodology
color, use of
The Coming of the New Organization (Peter Drucker)
commerce server
communication, knowledge expert community
about approval of program
about architecture and infrastructure
about architecture and infrastructure report
about interviews
about objectives report
about requirements report
about strategy report
communication and collaboration integration
communication facilitation
constraints on
enterprise portals for
by knowledge management
as questionnaire section
communication plan
community(-ies)
applications of
as collaboration and communities feature
customer
employee
partner
supplier
user
competitive advantage
competitiveness
complexity, removal of
component integration
computers
computing resources
concept-based search
confidentiality issues
connectivity standards
content elements
content networks as
enterprise entities as
information owners as
content management
documentation of applications of
horizontal portal support of
as IT-enabling framework feature
in user interface
content networks
as content elements
and support and competency centers
content page
in storyboards and scripts
in user interface
content page tabs
in storyboards and scripts
in user interface
content registry
content-relevant information
in storyboards and scripts
in user interface
content services
content windows
in storyboards and scripts
in user interface
controls, positioning
corporate innovation
Corporate Portals (Heidi Collins)
cost savings
CRM (customer relationship management)
culture and behavior
and business objectives
and change management plan
customer community
customer relationship management (CRM)
data filtering and analysis
data mining
decision cycle
decision making
by employees
multi-repository support for
decision support
delegated management
development services
dictionaries
differentiation
digital identity
directory and security services
directory structure
discussion groups
discussion threads
DMZ, see demilitarized zone
documentation
of business intelligence applications
of collaboration and communities applications
of content management applications
of enterprise portals applications
of existing applications/systems/services
of learning applications
document management
drilling into reports
Drucker, Peter, on computers
dynamically built content
dynamically retrieved content
EAI, see enterprise application integration
early adopter advantages
e-business portals
e-commerce portals
efficiency
electronic commerce
electronic messaging management
electronic performance support systems
employees
as community for enterprise portals
and enterprise portals
involvement of
in support and competency center
see also information technology staff
enterprise application integration (EAI)
enterprise entities
enterprise information portals
enterprise knowledge portal maps
IT-enabling framework on
knowledge management objectives on
prioritizing features with
prioritizing knowledge management objectives with
enterprise knowledge portal program
architecture and infrastructure for
charter for
executive approval for
organization of
outline of
plan for
requirements for
strategy for
value proposition for
enterprise knowledge portals (layer four)
benefits of
definition of
documentation of existing functions for
features of
IT-enabling framework for
knowledge management objectives for
maps for
market overview for
MyCompany case study of
structure of
application integration feature of
architecture of
considerations for
documentation of applications of
functionality of
integration features of
as IT-enabling framework feature
for knowledge management objectives
market overview for
multi-repository support feature of
peer-to-peer computing feature of
process integration feature of
services of
types of
user communities of
vendors of
Web services feature of
enterprise portal team
enterprise resource planning (ERP)
environment, information technology, see information technology environment
ERP, see enterprise resource planning
exact phrase search
Excite
exclude (search feature)
executive approval (for enterprise knowledge portal program)
executive sponsors
importance of
process and governance role of
expandable windows
expert knowledge community, see knowledge expert community
experts
content window list of
subject matter
of support and competency center
extensible markup language (XML)
extensible stylesheet language transformation (XSLT)
extranet and Internet (layer one)
extranet portals
favorites
feedback
filters, presentation
financial metrics
and change management plan
cost savings section of
human resources information section of
labor savings section of
project costs section of
return on investment section of
revenue section of
Finkelstein, Sydney
on group communication
on success of corporation
firewall (layer two)
first-level support staff
flow charts, organizational
focus area diagrams
as business objects
of targeted activities
of user roles
format, publishing
forward links
functional areas
functionality, enterprise portal
knowledge organization systems feature of
personalization and roles feature of
presentation feature of
funding
future focus
of knowledge management
as questionnaire section
Garvin, David A., on learning organizations
gazetteers
glossaries
governance, see process and governance
graphic navigation buttons
group communication
group definitions
Harvard Business Review
hierarchies, networks vs.
horizontal portals
human resources
and financial metrics
and innovation
identity management administration
identity management services
images, use of
In Athena’s Camp (John Arquilla and David Ron)
index, see search and index
information
accessibility of
road map to available
timeliness of
information brokering
information library services
information mining
information owners
information retrieval
information services
information technology environment
application and integration services layer of
applications and systems layer of
enterprise knowledge portal layer of
extranet and Internet layer of
firewall layer
intranet layer of
information technology staff
application developers on
multimedia coordinators on
server administrators on
site managers on
of support and competency center
support and competency center on
technical analysts on
user interface designers on
Web access architects on
infrastructure, see architecture and infrastructure
infrastructure services
infrastructure support team
initiatives, objectives and
innovation (in corporation)
innovation promotion
by knowledge management
as questionnaire section
installation, portal
integration
Intellectual Capital (Thomas Stewart)
intellectual growth
Internet, see extranet and Internet
Internet portals
interviews, knowledge expert community
with chief technology office
and knowledge management objectives
as program requirements
in program strategy
intranet (layer three)
invitations, sample
for architecture and infrastructure kick-off
for architecture and infrastructure report
to management objectives review
for portal maps
for portal requirements kick-off
for portal requirements report
for program review
for strategy kick-off
for strategy report
involvement, employee
ISO9000
IT-enabling framework (for enterprise knowledge portals)
business intelligence feature of
collaboration and communities feature of
content management feature of
enterprise portal feature of
features added to technologies
identification of primary technologies for
learning feature of
on maps
keyword search
kick-off meetings
for architecture and infrastructure
for portal maps
for portal requirements
for strategy
knowledge assets
knowledge-creating organization maintenance
by knowledge management
as questionnaire section
knowledge expert community
communication with, see communication, knowledge expert community
identification of
interviews with, see interviews, knowledge expert community
process and governance role of
on support and competency center staff
as team members
knowledge maintenance
knowledge management
business objectives supported by
definitions of
future focus of
innovations promoted by
knowledge-creating organizations maintained by
knowledge maintained/communication facilitated by
work processes organization of
knowledge management conceptual model
knowledge management deliverables
knowledge management objectives
enterprise portals for
and expert community identification
and expert community interviews
on maps
and mission/initiatives
questionnaire creation for
template for
knowledge organization systems
benefits of
characteristics of
classification and category type of
as enterprise portal feature
as enterprise portal functionality feature
relationship list type of
term list type of
types of
knowledge workers
autonomy of
and business processes
and communication
needs of
labor savings
LANs (local area networks)
leadership
learning
documentation of applications of
horizontal portal support of
as IT-enabling framework feature
in user interface
learning management systems
learning organizations
learning team
letters, welcome, see welcome letters
librarian, support and competency center
libraries
library services, information
links
and multipart documents
selecting
link search (search feature)
local area networks (LANs)
long-term knowledge expert community
Lotus Notes
management
and communication
delegated
network
program
project
and value added work processes
Web applications
and work processes
work processes audited by
managers
site
of support and competency center
Managing Professional Intellect (James Quinn, Philip Anderson, and Sydney Finkelstein)
maps
for accessing information
enterprise knowledge portal, see enterprise knowledge portal maps
in knowledge organization systems
site
of targeted activities into work process
market overview
match all (search feature)
match any (search feature)
maximizing windows
meetings, kick-off, see kick-off meetings
Merrill Lynch, Inc. (Shilakes and Tyleman)
metadata search
methodology
business object content in
business objects in
content elements in
MyCompany case study of
storyboards and scripts in
metrics, see financial metrics
Microsoft Outlook
Microsoft SharePoint Portal Server
minimizing windows
mission
and business objectives
and knowledge management objectives
questionnaire about
mission and task management
mobile commerce portals
MSN
multimedia coordinators
multipart documents
multi-repository support
MyCompany case study
of architecture and infrastructure template
of benefits of program
of budgets/funding
of business object context
of change management plan
of communication plan
of content networks
of cost savings
of documentation
of enterprise knowledge portal features
of enterprise knowledge portals
of focus area diagrams
of human resources information
of IT categories
of IT-enabling framework map
of IT features added
of knowledge expert community interviews
of knowledge expert community recruitment
of knowledge management categories
of knowledge management objectives map
of knowledge management objectives prioritization
of knowledge management objectives report
of labor savings
of methodology
of mission and initiatives
of plan activities/tasks assignment
of plan activities/tasks identification
of plan activities/tasks organization
of plan activities/tasks relationships
of program review
of program strategy
of program strategy report
of projected costs
of requirements for program
of requirements report
of return on investment
of revenue
of risks with program
of scope and objectives
of storyboards
of strategic relationships
of team members and stakeholders
of work process diagrams
navigation
navigation buttons
navigation schemes
network management
network resources
networks, hierarchies vs.
objectives
business, see business objectives support
charter documentation of
knowledge management
ontology
open standards
operational managers
operations team
organization, work processes, see work processes organization
organizational flow charts
organization (enterprise knowledge portal program)
culture and behavior in
process and governance in
owners, information
pagers
partner community
partnership development
payback period
PDAs (personal data assistants)
peer-to-peer computing
performance, technical architecture
performance-based metrics
performance management programs
personal data assistants (PDAs)
personalization
as enterprise portal feature
as enterprise portal functionality feature
in user interface
personalization server
plan (enterprise knowledge portal program)
activity and task identification in
assignment of resources/roles/team members in
relationship of tasks/activities determined in
task list outline in
platform integration
platforms, server
plug and play
portal banners
portal component server
portal menus
portal metadata repository
portal object library
portal objects
portals
enterprise information
horizontal
vertical
portal servers
portal technologies
Porter, Michael, on differentiation
positioning (of controls)
presentation
as enterprise portal feature
as enterprise portal functionality feature
presentation filters
presentation services
prioritization
of features
of knowledge management objectives
problem ticket coordinator
process and governance
application development team’s role in
architecture and infrastructure team’s role in
executive sponsor’s role in
expert knowledge community’s role in
information library services’ role in
program management’s role in
stakeholders’ role in
steering committee’s role in
subject matter experts’ role in
support and competency center’s role in
process integration
productivity
profiling
program, enterprise knowledge portal, see enterprise knowledge portal program
program management
project costs
project management
property definitions
proprietary information
proximity (search feature)
proxy server software
query system
questionnaire (for knowledge management objectives)
business objectives support section of
future focus section of
innovation promotion section of
knowledge-creating organization maintenance section of
knowledge maintenance/communication facilitation section of
mission
work processes organization section of
Quinn, James Brian
on group communication
on success of corporation
readability
real-time collaboration
refresh feature
registration
relational database management system
relationship lists
relationships, strategic
replication
reports
for architecture and infrastructure
drilling into details of
for knowledge management objectives
of program requirements
of program strategy
representatives, support and competency center
request, submitting
requirements (for enterprise knowledge portal program)
expert community interviews as
report of
template for
Research That Reinvents the Corporation (John Seely Brown)
resource assignment
responsibilities
return on investment (ROI)
revenue
reward systems
risk management
risks
and business objectives
charter definition of
rituals
ROI, see return on investment
role definitions
roles
and change management plan
as enterprise portal functionality feature
focus area diagrams of
of information technology staff
plan assignment of
of support and competency center
see also personalization and roles
Ron, David, on networks vs. hierarchies
rules, business
rules server
sales force automation (SFA)
sample agendas, see agendas, sample
sample invitations, see invitations, sample
scalability
SCM (supply chain management)
scope
scripts, see storyboards and scripts
scrolling
search and index
Boolean search feature of
category search feature of
concept-based search feature of
as enterprise portal feature
as enterprise portal functionality feature
exact phrase search feature of
formats of
keywork search feature of
metadata search feature of
standard search features of
second-level support staff
security
of enterprise portal technical architecture
and firewalls
selecting links
self-service, employee
semantic networks
server administrators
server platforms
servers
service-level agreements
services
of enterprise portals
portal server
of support and competency center
SFA (sales force automation)
Shilakes and Tyleman
short-term knowledge expert community
simplicity
single sign-on strategy
site managers
site maps
site search (search feature)
space, white
sponsors, executive
staff, see employees
stakeholders
charter identification of
process and governance role of
as team members
standards
alert and notification
connectivity
discussion forum
knowledge organization
library
platform
programming
quality assurance
search
subscription
usability and interface
standard search features
statistical approach (to concept-based search)
steering committee
Stewart, Thomas A., on knowledge assets
storage resources
storyboards and scripts
content page in
content page tabs in
content-relevant information in
content windows in
frame of
in methodology
portal banner in
portal menu in
strategic plans
strategic relationships
strategy (enterprise knowledge portal program)
expert community interviews in
report of
template for
subject headings
subject matter experts
submitting requests
success factors
success (of corporation)
suppliers
supply chain management (SCM)
support and competency center
access and integration services of
administration services of
business analysts of
call center representatives of
collaboration services of
content services of
development services of
enterprise knowledge portal infrastructure support team of
enterprise knowledge portal librarian of
enterprise knowledge portal operations team of
experts of
first-level support staff of
identity management administration of
identity management services of
information services of
on information technology staff
information technology staff of
infrastructure services of
knowledge expert community staff of
learning team of
manager of
presentation services of
problem ticket coordinator of
process and governance role of
representatives of
second-level support staff of
services of
staff of
third-level support staff of
syndication
tasks
assignment to
identification of
organization of
relationship of activities to
taxonomies
team-based collaboration
team information management
teams/team members
charter identification of
enterprise knowledge portal
enterprise portal
executive sponsors as
expert knowledge community as
plan assignment of
technical analysts
technical architecture, enterprise knowledge portal
information technology environment of
information technology staff of
technical architecture, enterprise portal
administration of
enterprise portal architecture of
installation of
performance of
scalability of
security of
server platforms of
standards of
technical support
as business intelligence feature
as collaboration and communities feature
as content management feature
as enterprise portal feature
as learning feature
technologies, portal
IT-enabling framework addition of
IT-enabling framework identification of
template(s)
for application integration
for architecture and infrastructure
for charter
for communication plan
for knowledge management objectives
for portal requirements
as program requirements
for program strategy
for risks
for work process
term lists
thesauri
thesaurus approach (to concept-based search)
third-level support staff
third-party management software
third-party search tools
timeliness
title search (search feature)
toolbars
training coordinators
URL search (search feature)
user access
user communities
user context
user interface, enterprise knowledge portal
business intelligence in
collaboration and communities in
content management in
learning in
presentation of
user interface designers
user profiles
value proposition
vendors, enterprise portal
vertical portals
videoconferencing
vision
WANs (wide area networks)
Web access architects
Web applications management
Web browsers
Webcast
Web content management
Web phones
Web services
welcome letters
to knowledge expert community
to stakeholders
white space
wide area networks (WANs)
wildcards (search feature)
wireless personal data assistants
work flow management
work process diagrams
work processes
and future focus
management audits of
work processes organization
dynamic entry to/exit from
of knowledge management
as questionnaire section
XML (extensible markup language)
XSLT (extensible stylesheet language transformation)
Yahoo