CONTENTS
PART I: ENTERPRISE KNOWLEDGE PORTAL DEFINITION
CHAPTER 1: WHAT YOU NEED TO KNOW ABOUT KNOWLEDGE MANAGEMENT
Be Organized Around Work Processes
Maintain Knowledge and Facilitate Communication
Support Your Organization’s Business Objectives
Maintain a Knowledge-Creating Organization
CHAPTER 2: ENTERPRISE PORTALS OVERVIEW
Enterprise Portals for Your Knowledge Management Objectives
Enterprise Portal Functionality
Enterprise Portal Integration Features
CHAPTER 3: CREATE YOUR ENTERPRISE KNOWLEDGE PORTAL
MyCompany Case Study Introduction
Enterprise Portal Market Overview
Document Your Knowledge Management Objectives
Enterprise Knowledge Portal IT–Enabling Framework
Enterprise Knowledge Portal Map
PART II: THE ENTERPRISE KNOWLEDGE PORTAL PROGRAM
CHAPTER 4: OUTLINE THE ENTERPRISE KNOWLEDGE PORTAL PROGRAM
Enterprise Knowledge Portal Value Proposition
Enterprise Knowledge Portal Program Charter
Enterprise Knowledge Portal Requirements
Enterprise Knowledge Portal Strategy
Enterprise Knowledge Portal Architecture and Infrastructure
Enterprise Knowledge Portal Program Plan
CHAPTER 5: THE ENTERPRISE KNOWLEDGE PORTAL ORGANIZATION
PART III: THE ENTERPRISE KNOWLEDGE PORTAL PROJECTS
CHAPTER 6: THE ENTERPRISE KNOWLEDGE PORTAL METHODOLOGY
MyCompany Case Study Introduction
PART IV: THE ENTERPRISE KNOWLEDGE PORTAL INFRASTRUCTURE AND ENVIRONMENT
CHAPTER 8: ENTERPRISE KNOWLEDGE PORTAL TECHNICAL ARCHITECTURE
Enterprise Knowledge Portal Information Technology Environment
Enterprise Knowledge Portal Information Technology Staff
CHAPTER 9: SUPPORT AND COMPETENCY CENTER SERVICES
Enterprise Knowledge Portal Support and Competency Center Services
Enterprise Knowledge Portal Support and Competency Center Staff
APPENDIX A: KNOWLEDGE MANAGEMENT RESOURCES
APPENDIX B: ENTERPRISE KNOWLEDGE PORTAL RESOURCES