CONTENTS

Introduction

Chapter 1:   Why do Organisations Exist?

The fundamental question

Why IT?

The business environment

What is the function of the organisation?

Corporate culture

An example of perpetuating the organisation

Chapter 2:   Why Change the Organisation?

Change is inevitable

High-impact change

IT is indispensable …

Business goals

Adaptation of the organisation

Surviving change

Why is IT so unresponsive?

Facets of change management

IT change management and the organisation

Chapter 3:   Change Issues

Introduction

Six facets of the organisation

The politics of change

Catalysts for organisational change

Legacy systems

Business goals

Replacement options

Approach to legacy software issues

Service delivery improvements

A major change issue: Outsourcing

Internal communications

IT capability

Dependencies

Chapter 4:   Changing the Organisation

Introduction

Programme management

Common issues in managing change

Changing IS and IT

The political perspective revisited

The agenda

Your role in the process of decision making

The risk perspective

A constraint perspective

Responding to change

Planning issues

Business manager considerations

Implementation tactics

Customer satisfaction

Business as usual

Transition issues

Chapter 5:   Sizing and Building the Organisation

Introduction

Necessary work

Numbers

Needs of the organisation

Grading

Hierarchies

Process hierarchy

Using process roles

Chapter 6:   Using IT to Catalyse Business Transformations

Introduction

Merger or acquisition

Defining requirements

Changing business capabilities

Opportunity

Future proofing

In times of radical change

Obtain blueprints for the new IT infrastructure

Chapter 7:   Summary of Main Issues

Introduction

Summary of key issues

The operating vision

Strategy for the transformation

Agenda for the transformation

Execute the transformation

Programme and project management

IT skills

Appendix 1: Mergers and Acquisitions

Introduction

Acquisitions

Process alignment

Technology

People

Process

Maturity and scalability

Technology

Summary

ITG Resources

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