Appendix D
Sentence Starters
Expressive Behaviors
Tell
- “I recommend that…”
- “I suggest that we…”
- “It's important to me that…”
- “I need…”
Sell
- “My analysis shows…”
- “The reasons are…”
- “This could help us achieve…”
- “The benefits would be…”
Negotiate
- “If you will do this, I will…”
- “In exchange, I'll…”
- “Here's what I can do to make it work…”
- “I need to let you know the consequences of…”
Enlist
- “Here's what I believe could happen…”
- “I can see us…”
- “As a team, we can…”
- “I know you are capable of…”
Receptive Behaviors
Inquire
- “What do you think about…?”
- “What ideas do you have for…?”
- “Help me understand…”
- “Tell me more about…”
Listen
- “So from your point of view…”
- “Your problem with this is…”
- “I'm wondering if you're concerned about…”
- “You seem hesitant. Could that be because…?”
Attune
- “I know how busy you are these days…”
- “If I were in your shoes, I might want…”
- “You're right. I should have…”
- “I really need help on…”
Facilitate
- “So your dilemma is…”
- “On the one hand…and on the other”
- “What would it take for you to…?”
- “How might you go about doing that?”
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