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by Rob Reider
Expanding CustomerService as a Profit Center
Cover
Halftitle
Books
Titlepage
Copyright
Dedication
Abstract
Contents
Preface
Chapter 1 Customer Service as a Profit Center
Chapter 2 Looking at the Organization
Chapter 3 The Customer-Service Business
Chapter 4 Customer Service in Action
Chapter 5 The Quest for Customer-Service Excellence
Chapter 6 Looking at Customer Service by Type of Business
Index
Lastpage
Backcover
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