NOTES
CHAPTER 1
1. Marcus Buckingham, “Most HR Data Is Bad Data,” Harvard Business Review, February 9, 2015, https://hbr.org/2015/02/most-hr-data-is-bad-data.
2. Office Vibe, “The Global State of Employee Engagement,” https://www.officevibe.com/state-employee-engagement.
CHAPTER 2
1. Gerry Ledford, “Performance Feedback Culture Drives Business Impact,” i4cp, June 21, 2018, https://www.i4cp.com/productivity-blog/performance-feedback-culture-drives-business-impact.
2. Gretchen Spreitzer and Christine Porath, “Creating Sustainable Performance,” Harvard Business Review, January-February 2012, https://hbr.org/2012/01/creating-sustainable-performance.
3. Joseph Folkman, “The Best Gift Leaders Can Give: Honest Feedback,” Forbes, December 19, 2013, https://www.forbes.com/sites/joefolkman/2013/12/19/the-best-gift-leaders-can-give-honest-feedback/.
4. Joseph Folkman, “Top Ranked Leaders Know This Secret: Ask for Feedback,” Forbes, January 8, 2015, https://www.forbes.com/sites/joefolkman/2015/01/08/top-ranked-leaders-know-this-secret-ask-for-feedback/.
CHAPTER 3
1. Shirzad Chamine, Positive Intelligence (Austin, TX: Greenleaf Book Group, 2012).
2. Roy Baumeister, Ellen Bratslavsky, Kathleen Vohs, and Catrin Finkenauer, “Bad Is Stronger than Good,” Review of General Psychology 5, no. 4 (2001): 323-370.
3. Carol S. Dweck, Mindset: The New Psychology of Success (New York: Ballantine Books, 2008).
4. C. S. Dweck and E. L. Leggett, “A Social-Cognitive Approach to Motivation and Personality,” Psychological Review 95, no. 2 (1988): 256-273, https://www.mindsetworks.com/Science/Impact.
CHAPTER 5
1. John Gottman, general study findings, https://www.gottman.com/about/research/.
2. Kyle Benson, “The Magic Relationship Ratio, According to Science,” Gottman Institute, October 4, 2017, https://www.gottman.com/blog/the-magic-relationship-ratio-according-science/.
3. Corporate Leadership Council, 2002, “Building the High-Performance Workforce: A Quantitative Analysis of the Effectiveness of Performance Management Strategies. Corporate Executive Board,” https://docplayer.net/5496089-Building-the-high-performance-workforce-a-quantitative-analysis-of-the-effectiveness-of-performance-management-strategies.html.
4. Ben Yagoda, “The Cognitive Biases Tricking Your Brain,” Atlantic, September 2018, https://www.theatlantic.com/magazine/archive/2018/09/cognitive-bias/565775/.
CHAPTER 6
1. Gerry Ledford, “Performance Feedback Culture Drives Business Impact,” i4cp, June 21, 2018, https://www.i4cp.com/productivity-blog/performance-feedback-culture-drives-business-impact.
2. 2018 SHRM/Globoforce Employee Recognition Survey, https://resources.globoforce.com/home/findings-from-the-2018-shrm-globoforce-employee-recognition-survey-designing-work-cultures-for-the-human-era.
CHAPTER 7
1. Sonja Lyubomirsky, Kristin Layous, Joseph Chancellor, and S. Katherine Nelson, “Thinking About Rumination: The Scholarly Contributions and Intellectual Legacy of Susan Nolen-Hoeksema,” Annual Review of Clinical Psychology 11 (March 2015): 1-22, https://doi.org/10.1146/annurev-clinpsy-032814-112733.
CHAPTER 8
1. Jack Zenger, “The Vital Role of Positive Feedback as a Leadership Strength,” Forbes, May 5, 2017, https://www.forbes.com/sites/jackzenger/2017/07/05/the-vital-role-of-positive-feedback-as-a-leadership-strength.
2. Elizabeth Marsh, Lisa Fazio, and Anna Goswick, “Memorial Consequences of Testing School-Aged Children,” August 15, 2013, https://www.ncbi.nlm.nih.gov/pmc/articles/PMC3700528/.
3. Amy Edmondson, “Psychological Safety and Learning Behavior in Work Teams,” Administrative Science Quarterly 44, no. 2 (1999): 350-383, https://doi.org/10.2307/2666999.
4. Corporate Leadership Council, “Building the High-Performance Workforce.”
5. “Who Created the IAT?” http://www.understandingprejudice.org/iat/faq.htm.