Acknowledgements

We want to acknowledge and thank the individuals working in libraries and information centers all over the world who do the daily work of international interlibrary loan (ILL). From translating messages to verifying citations, from indexing materials to loading and updating holdings records into catalogs and databases, from responding to requests for scanning or mailing library materials to borrowers without their tireless efforts, global resource sharing could not succeed. In addition, we would like to thank the librarians and library staff members who responded to our survey and provided us with additional detail on their own practices and procedures. A nod of appreciation also goes out to John Helmer, Executive Director and Anya Arnold, Resource Sharing Program Manager, Orbis Cascade Alliance; to Heghine Hakobyan, Slavic Librarian, University of Oregon; and to CJ de Jong, Access Services Coordinator, University of Alberta, for taking the time to discuss resource sharing in consortia, library services in the former Soviet Union, and the intricacies of Canadian copyright with us.