About the authors

Linda Frederiksen is the Head of Access Services at Washington State University Vancouver. Linda received her Bachelor of Arts in History and French from Central Washington University in Ellensburg, Washington. Before receiving her Master of Library Science degree from Emporia State University in Kansas, Linda worked in both public and academic libraries. She is active in local, regional and national interlibrary loan, document delivery and resource sharing projects.

Margaret Bean is Head, Sciences Libraries at the University of Oregon in Eugene, Oregon. She is the former University of Oregon Resource Sharing Librarian. Prior to her work at the University of Oregon, Margaret was an engineering librarian at the University of Michigan and for two Detroit, Michigan, automotive suppliers. Margaret received her Master of Library and Information Science from the University of California, Berkeley, and her Bachelor of Arts in Comparative Literature from Scripps College in Claremont, California. Her interlibrary loan-related interests include education and training, collaborative endeavors, and purchase on demand.

Heidi Nance is the Head of Interlibrary Loan and Document Delivery Services at the University of Washington Libraries in Seattle, Washington. Prior to her work at the University of Washington, Heidi supervised the Interlibrary Loan office at Seattle Pacific University, and interned in the Image/Photo Library at Callison Architecture. Heidi received her Master of Library and Information Science from the University of Washington in 2007 and her Bachelor of Arts in English from Seattle Pacific University in 2001. Her interests include consortial borrowing and collection development, increasing library access for distance students, and econtent.