About the Contributors

DANIEL GOLEMAN cochairs the Consortium for Research on Emotional Intelligence in Organizations at Rutgers University.

FREDERICK HERZBERG was a professor of management at the University of Utah.

JEAN-FRANÇOIS MANZONI is a professor of leadership and organizational development at IMD in Switzerland.

JEAN-LOUIS BARSOUX is a senior research fellow at Insead in France.

CAROL A.WALKER is the president of Prepared to Lead, a management consulting firm in Weston, Massachusetts.

MARCUS BUCKINGHAM is a consultant and speaker on leadership and management practices.

W. CHAN KIM is the Boston Consulting Group Bruce D. Henderson Chaired Professor of Strategy and International Management at Insead in France.

RENÉE MAUBORGNE is the Insead Distinguished Fellow and a professor of strategy at Insead in France.

CHRIS ARGYRIS is a professor emeritus at Harvard’s Graduate School of Education.

MAHZARIN R. BANAJI is the Richard Clarke Cabot Professor of Social Ethics at Harvard University.

MAX H. BAZERMAN is the Jesse Isidor Straus Professor of Business Administration at Harvard Business School.

DOLLY CHUGH is an assistant professor of management and organizations at New York University’s Stern School of Business.

JON R. KATZENBACH is a senior partner at Booz & Company, a global management consulting firm.

DOUGLAS K. SMITH is an organizational consultant and a former McKinsey & Company partner.

JOHN J. GABARRO is the UPS Foundation Professor of Human Resource Management, Emeritus, at Harvard Business School.

JOHN P. KOTTER is the Konosuke Matsushita Professor of Leadership, Emeritus, at Harvard Business School.