Contents
Build a strong partnership with your boss by clarifying her priorities and your needs.
Make yourself indispensable.
Steps for Presenting Problems or Opportunities to Your Boss
Get the support and resources you need to advance your agenda.
Manage Up with Your Mentor’s Guidance
Your mentor can help you build a better relationship with your boss.
Tailor your idea to your audience.
Accelerate your career.
How to Make Your Boss Look Good—Without Becoming a Sycophant
Sell your boss to his boss.
...and start focusing your boss on the big picture
Dealing with Your Incompetent Boss
Turn your boss’s weaknesses into opportunities for you to shine.
Coping with a Conflict-Averse Boss
Make bad news bearable so your boss won’t run for the hills.
How to Give Your Boss Feedback
...without putting your career in jeopardy
Meet their competing demands without getting caught in the middle.
Polish your people skills by focusing on your colleagues’ priorities and pressures—not your own.
How to lead a group of people who don’t report to you
What it takes to collaborate with people you don’t see every day
Build a strong support system for your next crisis or opportunity.
How to Deal with Office Politics
Focus on mutual advantage.
Three steps to reversing a rivalry at work
The Necessary Art of Persuasion
Win people over by establishing credibility, discovering common ground, sharing vivid stories, and developing an emotional connection.
Avoid these common mistakes.
Harnessing the Science of Persuasion
Influence your colleagues by appealing to basic needs such as reciprocity and their desire to be liked.
How to Get Your Colleagues’ Attention
Frame your message so your colleagues immediately see what you need from them and why.
Collaborating Across Generations
Work more effectively with Boomers, Xers, and Ys.
When the Direct Approach Backfires, Try Indirect Influence
What they don’t teach you in business school