References

“191 Do's and Don'ts for Conducting Sales Meetings.” Advertising Age, December 12, 1966.

Kirkpatrick, Donald L. Evaluating Training Programs: The Four Levels (3rd edition). San Francisco: Berrett-Koehler Publishers, 2006.

Kirkpatrick, Donald L. “Supervisory Inventory on Communication” Inventories. 1998. www.kirkpatrickfourlevels.com.

Odiorne, George. The Change Resistors. New York: Prentice-Hall, 1981.

Zoll, Allen. “Reverse Check List for Meeting Planners: What If Any of These 68 Meeting Details Go Awry?” Successful Meetings, October 1975.