© July 2006 by the American Society for Training & Development.

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Library of Congress Control Number: 2006923214

Print edition ISBN: 978-1-56286-453-8

PDF eBook edition ISBN: 978-1-60728-455-0

2006-1

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Copyeditor: April Davis

Indexer: April Davis

Interior Design and Production: Kathleen Schaner

Cover Design: Renita Wade

Cover Illustration: Todd Davidson