Part 2: Use Cases and Best Practices

This part provides several in-depth discussions on how to use the technology outlined in Part 1, Business Automation and Cloud Pak Overview, to build a solution for some of the more popular use cases. Throughout these chapters, we will provide many different examples, such as order process, hiring approval, and client onboarding, with the intention to show the range of problems that an intelligent automation platform can solve.

This part comprises the following chapters:

• Chapter 5, Task Automation with RPA
• Chapter 6, Chatbot with RPA
• Chapter 7, Workflow for Process Automation
• Chapter 8, Automate Decisions to Speed Up Your Processes
• Chapter 9, Manage Documents with Content Management
• Chapter 10, Extracting Meanings with Document Processing
• Chapter 11, Engaging Business Users with Business Applications
• Chapter 12, Workforce Insights